Microsoft Communications Services
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unable to setup new sharepoint site or manage email

I'm unable to do anything relating to Sharepoint or Exchange. I can log into the "exchange" web mail, however from the business.comcast site it says I have no email accounts and I receive various errors and sections of the site that refuse to load. Many of the errors don't even say anything they are simply just a blank box that pops up.

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Visitor

Re: unable to setup new sharepoint site or manage email

This is the main error that shows up everywhere

 

We’re sorry, but we are unable to retrieve

your information right now.

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Community Manager
Community Manager

Re: unable to setup new sharepoint site or manage email

Hello kevinarmer

 

Welcome to the forum.

The community would like to assist you in this, but could clarify little information for us?

 

1. What was the internet browser you are using for the test?

2. When you activated your business account did use the method of BYOE (bring your own email) to activate it?

     - It is an option for customers to use their 3rd email just to check their account information without using any of the business solution available with Comcast.

 

Thank you

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Visitor

Re: unable to setup new sharepoint site or manage email

I am using Internet Explorer 9 and no I created a new Comcastbiz email address.

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Visitor

Re: unable to setup new sharepoint site or manage email

Here are screenshots of two of the pages. Everything shows up as an error. When clicking Create Sharepoint you can see the "blank error". Also, in the Purchase Email screen you can see additional errors. This is how half of this new Comcast Business site has showed us since this new interface was introduced. I've attempted on multiple computers and we have two other Comcast Business accounts and the same thing happens.

comcastbusiness.JPG

comcasterror2.JPG

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Community Manager
Community Manager

Re: unable to setup new sharepoint site or manage email

Hello kevinarmer,

 

Thank you for the information and the screen shots.

I will forward this to our network team to further diagnosis.

 

 

Thank you

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