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Unable to Manage Forwards - Does anything on your portal actually work?

mjc
New Contributor

Unable to Manage Forwards - Does anything on your portal actually work?

This client portal is no longer new.  It's still slow, and apparently still doesn't work.  Trying to add a forward, I get the following message:

 

Manage forwards

We’re sorry, but we are unable to retrieve your information right now.
Try Again...

 

Oh good I can "Try Again..." and of course I have tried again and again on several days.  Still broken.  Can't wait to open a bunch of tickets only to be told that it's a national issue, etc.

Re: Unable to Manage Forwards - Does anything on your portal actually work?

I am getting the same message so it is not just you. 

 

Also, up until today, I was able to sync my emails to my i-Mac using Apple Email 5.3 - now I get nothing.  I tried to work around the issue by setting up a forward to a Yahoo email which will sync to my i-Mac - no luck.

 

Called Comcast and they gave me a phone number to call for paid support. 

Sarah
New Member

Re: Unable to Manage Forwards - Does anything on your portal actually work?

There is a link at the bottom that says there is a solution, but that link does not go anwhere. Is this solved?

 

I somehow updated a forward even though it error everytime I save. The problem now is that the Comcast server is rejecting the emails to that address and not forwarding. Has anyone been able to get this to work?

Re: Unable to Manage Forwards - Does anything on your portal actually work?

I tried the solution button and it went no where for me as well.

 

I ended up having to install Thunderbird client email and was able to get that to work with my Comcast business email.  I did have to call Comcast to get the correct outgoing and incoming smtp links.

 

I tried using those links with my Apple email but they did not work.  I don't want to erase my Apple email program and start fresh to see if that works because I have too many emails that I would stand to loose.

 

I have not tried the forward again; but this may be an option so that you can get your emails on your desktop instead of constantly having to check your email.

 

 

Sarah
New Member

Re: Unable to Manage Forwards - Does anything on your portal actually work?

Thanks for the advice, but the email address with the managed forward doesnt acutally have an email box. I don't want to buy more email addresses and instead setup forwards so when you send an email to an easy to use address like info@mydomain.com it forwards to a real user's email box.

 

This is working for other addresses just not one that I had to change because someone left and I deleted their Comcast inbox so I could create a new account for a new person.

glf1
Occasional Visitor

Re: Unable to Manage Forwards - Does anything on your portal actually work?

I am having the same problem and it started about a week ago. I'm not sure why after 2 years of having forwarders in place, they would stop working and no way to correct. I'm hoping that there is a solution.

Re: Unable to Manage Forwards - Does anything on your portal actually work?

Same here, we used the Apple email program to receive and send emails on Comcast.  About 1 to 2 weeks ago, it stopped working.  Keeps saying that either our email address or password is incorrect; but they work just fine when I go to Comcast to sign in for our email.  I still have not been able to get Apple email program to work with Comcast which is why I tried Thunderbird which is working.

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