Microsoft Communications Services
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Occasional Visitor

Unable to Manage Email

When I select the "Add or Manage email boxes" option (under manage services -> email)  the system will not let me manage the email box's.  (Note eysterday I couldn't even access the "manage services -> email" option.

 

I continually get the following message:

 

" Manage Email addresses
 

We’re sorry, but we are unable to retrieve

your information right now.

Try Again... "

 

 

This always worked fine under hte older "Portal Account" login before the businessclass website was completely changed/updated.

 

Note:  I an access the "Add or Manage forwards" option on the menu, but it's not doing me much good right now.  (I need to delete a user that has left, then setup a forward for any future email addressed to her old email address).

 

--

Don

 

 

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7 REPLIES 7
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New Member

Re: Unable to Manage Email

Same problem since they changed the account management portal.     Instead of going to Manage Services > Email  go down the page to "Assign an Email Address" ( just below Pay now) .   You can reset passwords and delete accounts from there.   

 

Maybe they should try pre-release testing ?

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Occasional Visitor

Re: Unable to Manage Email

That dosn't work (I don't see that option). 

I still can't manage the existing email addresses (but the system will apparently allow me to add a new email box if we want to pay for it).

 

--

Don

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Community Manager
Community Manager

Re: Unable to Manage Email

Welcome MacLeod_TS.  Please send me a private message with the account number and domain and I will have Tier 2 support contact you.

 

Thank You

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Occasional Visitor

Re: Unable to Manage Email

Private Message Sent... 

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New Contributor

Re: Unable to Manage Email

Sent on 2/26/2013:

Comcast has implemented a new Comcast Business Class website without any notice to our business that is manifold slower, harder to navigate, and now we get 

We're sorry

We were unable to load your information. Please refresh the page to try again.

whenever we try to access the Add or Manage Email Forwards webpage that we use a lot. We are down because we cannot do this function and want a credit applied to our account beginning today until you get this functionality functional again.

 

Comcast has screwed up the website! Leave it alone! You are making work for businesses instead of helping us by not making us re-learn your website that just moves the same old stuff around instead of spending time on our business! Stop it!

 

After talking to Britney in Comcast Escalations on 2/27/2013,  called 3/1/2013 & announced there are bugs with the new website & no ETA for fixes. She refused the idea of crediting us for this mess that we are having difficulty trying to work without & refused to try to get us a workaround or to put the old website back (I would have been fired from the $11B corporation I used to be a manager at for not having a contingency plan in case there were problems with an application my department implemented). Comcast obviously has no such plan & will probably promote those who made this mess then raise our rates again while refusing to give us any credit against our accounts.

 

Received from Comcast Business Class [reply@get.comcastbusiness.com] on 3/7/2013:

Introducing an Improved Online Bill Pay

that encouraged Comcast's business customers to use a new website that they know does not work!

 

Sent on 3/7/2013:

Please see the attached that Comcast Support acknowledges does not work because the new website is TONS slower than the old website!

 

A responsible company, unlike Comcast, would have:

 

_ Notified its current users of the coming implementation so they could brace themselves for it the best they could; then,

 

_ If it had problems, would have reverted back to the old website, unlike Comcast; then

 

_ Would have credited the accounts of its users for the harm done to their business, unlike Comcast!

 

So:

 

_ Stop encouraging your business customers to use a version of your website that you know is unbelievably slow like a responsible company would;

 

_ Put the old website back like a responsible company would; and

 

_ Credit our company's account for the damage caused us.

 

Thank you.

 

I ENCOURAGE ALL BUSINESSCLASS CUSTOMERS TO EMAIL DEMANDING THAT COMCAST PUT THE OLD WEBSITE BACK UNTIL THEY HAVE A FULLY-FUNCTIONAL WEBSITE & DEMANDING CREDIT TO YOUR ACCOUNT FOR THE OUTAGE THEY HAVE CAUSED. ADDITIONALLY, YOU MAY WANT TO CALL 

It seems like we have experienced less and less service from Comcast after a 28+% price increase in the last year! How about you?

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Occasional Visitor

Re: Unable to Manage Email

Still not working. Still NO response or reply from anyone at Comcast.

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Occasional Visitor

Re: Unable to Manage Email

I am STILL not able to access and manage email accounts.  I HAVE NOT heard back from anyone at Comcast despite it being "escalated  to level two (2)" three times. 

 

Trouble ticket numbers I have in my notes are:

 

  CR 314413717

  CR312354407

  CR312619539

 

I guess it's about time to try to get someone at Comcast corporate's attention.

 

--

Don