Well, I can no longer set a users password to one our company sees as falling into its standard, You randomly creat some password on a user reset... It is really very silly, as we may have to replace you as a service provider just becase I am unable to creat a password which meets our company standards....... And the fact you cahnged access is just absurd.
Ever page access or login to manage our users takes minutes.. long enough to get coffee. the information is fragmented and difficult to find. I am no longer able to access the mailboxes which were not exchange but pre exchange import to this account. They still work, but I am unable to manage or access them through the management console. Suddenly the primary exchange use became the primary account holder logon......... What happen to our old management ids...... This really stinks!
We need to move the mail exchange service to your service for another domain, but just the mail, it would appear we need to setup web services with you in order to use the mail system. You guys have really lost the professional IT user, We are not all dumb people who use your service........ I need halp to resolve these issues quickly!
Sent on 2/26/2013:
Comcast has implemented a new Comcast Business Class website without any notice to our business that is manifold slower, harder to navigate, and now we get
We were unable to load your information. Please refresh the page to try again.
whenever we try to access the Add or Manage Email Forwards webpage that we use a lot. We are down because we cannot do this function and want a credit applied to our account beginning today until you get this functionality functional again.
Comcast has screwed up the website! Leave it alone! You are making work for businesses instead of helping us by not making us re-learn your website that just moves the same old stuff around instead of spending time on our business! Stop it!
After talking to Britney in Comcast Escalations on 2/27/2013, called 3/1/2013 & announced there are bugs with the new website & no ETA for fixes. She refused the idea of crediting us for this mess that we are having difficulty trying to work without & refused to try to get us a workaround or to put the old website back (I would have been fired from the $11B corporation I used to be a manager at for not having a contingency plan in case there were problems with an application my department implemented). Comcast obviously has no such plan & will probably promote those who made this mess then raise our rates again while refusing to give us any credit against our accounts.
Received from Comcast Business Class [email@example.com] on 3/7/2013:
Introducing an Improved Online Bill Pay
that encouraged Comcast's business customers to use a new website that they know does not work!
Sent on 3/7/2013:
Please see the attached that Comcast Support acknowledges does not work because the new website is TONS slower than the old website!
A responsible company, unlike Comcast, would have:
_ Notified its current users of the coming implementation so they could brace themselves for it the best they could; then,
_ If it had problems, would have reverted back to the old website, unlike Comcast; then
_ Would have credited the accounts of its users for the harm done to their business, unlike Comcast!
_ Stop encouraging your business customers to use a version of your website that you know is unbelievably slow like a responsible company would;
_ Put the old website back like a responsible company would; and
_ Credit our company's account for the damage caused us.
I ENCOURAGE ALL BUSINESSCLASS CUSTOMERS TO EMAIL DEMANDING THAT COMCAST PUT THE OLD WEBSITE BACK UNTIL THEY HAVE A FULLY-FUNCTIONAL WEBSITE & DEMANDING CREDIT TO YOUR ACCOUNT FOR THE OUTAGE THEY HAVE CAUSED. ADDITIONALLY, YOU MAY WANT TO CALL
It seems like we have experienced less and less service from Comcast after a 28+% price increase in the last year! How about you?