So I just had a sadly hilarious conversation with a Comcast tech because I selected "reset password" for an employee who had forgotten his. The new pw was, apparently, emailed to the email box in question where he could not access the pw without knowing it in order to access the email box.
The tech chided me for not having set up a secondary email address for every employee so that we could retrieve said pw reset emails in this situation. Really.
Other than moving our exchange service to someone sensical does anyone have any thoughts on handling this issue?