Microsoft Communications Services
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New Member

Cannot set up e-mail

We have been a new customer since February 22nd.....we still have not been able to set up our business e-mail. We have called customer service over 20 times and have been told that they are "working on" the web portal. Our web portal does not have the e-mail tab that we need to access the page to create our e-mail boxes. We have been told that this is a "global" problem. Actually, everytime we call customer service we get a different answer and different time frame. We have had nothing but problems with the transition from our old internet/phone/TV provider starting from the sales people, installation, telephone and e-mail. I am SHOCKED that Comcast has such horrible, horrible service every step of the way - very, very disappointing. I am very sorry that I switched our business services and cannot believe that it has been 10 days and we STILL DO NOT HAVE E-MAIL! We will be telling everyone we know NOT TO SWITCH to Comcast Business Services!!!! Awful!

 

....and for an extra kick in the head - WE HAVE ALREADY RECEIVED OUR BILL!!!! Honestly, our services don't work but Comcast can sure get that bill out. Of course, the bill is incorrect too!!! What a JOKE!

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2 REPLIES 2
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Community Manager
Community Manager

Re: Cannot set up e-mail

Hello kln,

 

Welcome to the forum.

Please accept our sincere apology for your experiences with Comcast.

Let me assist you with this, so please send me via private message with the following information.

 

Your account information (business account number)

Contact information.

 

Thank you

 

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New Contributor

Re: Cannot set up e-mail

Sent on 2/26/2013:

Comcast has implemented a new Comcast Business Class website without any notice to our business that is manifold slower, harder to navigate, and now we get 

We're sorry

We were unable to load your information. Please refresh the page to try again.

whenever we try to access the Add or Manage Email Forwards webpage that we use a lot. We are down because we cannot do this function and want a credit applied to our account beginning today until you get this functionality functional again.

 

Comcast has screwed up the website! Leave it alone! You are making work for businesses instead of helping us by not making us re-learn your website that just moves the same old stuff around instead of spending time on our business! Stop it!

 

After talking to Britney in Comcast Escalations on 2/27/2013,  called 3/1/2013 & announced there are bugs with the new website & no ETA for fixes. She refused the idea of crediting us for this mess that we are having difficulty trying to work without & refused to try to get us a workaround or to put the old website back (I would have been fired from the $11B corporation I used to be a manager at for not having a contingency plan in case there were problems with an application my department implemented). Comcast obviously has no such plan & will probably promote those who made this mess then raise our rates again while refusing to give us any credit against our accounts.

 

Received from Comcast Business Class [reply@get.comcastbusiness.com] on 3/7/2013:

Introducing an Improved Online Bill Pay

that encouraged Comcast's business customers to use a new website that they know does not work!

 

Sent on 3/7/2013:

Please see the attached that Comcast Support acknowledges does not work because the new website is TONS slower than the old website!

 

A responsible company, unlike Comcast, would have:

 

_ Notified its current users of the coming implementation so they could brace themselves for it the best they could; then,

 

_ If it had problems, would have reverted back to the old website, unlike Comcast; then

 

_ Would have credited the accounts of its users for the harm done to their business, unlike Comcast!

 

So:

 

_ Stop encouraging your business customers to use a version of your website that you know is unbelievably slow like a responsible company would;

 

_ Put the old website back like a responsible company would; and

 

_ Credit our company's account for the damage caused us.

 

Thank you.

 

I ENCOURAGE ALL BUSINESSCLASS CUSTOMERS TO EMAIL DEMANDING THAT COMCAST PUT THE OLD WEBSITE BACK UNTIL THEY HAVE A FULLY-FUNCTIONAL WEBSITE & DEMANDING CREDIT TO YOUR ACCOUNT FOR THE OUTAGE THEY HAVE CAUSED. ADDITIONALLY, YOU MAY WANT TO CALL 

 

It seems like we have experienced less and less service from Comcast after a 28+% price increase in the last year! How about you?

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