Last night we had no trouble downloading email. This morning none of our computers (which run different versions of Windows and of Outlook) can connect to the Comcast email server via MS Outlook. Spent 3 hours on the phone with tech support and got no useful help at all. "Not Comcast's problem" is what we were told.
We have Internet access. We have tried System Restore, uninstalling and reinstalling Outlook, deleting and re-creating our Comcast email account, running diagnostics on the router, rebooting the router, and using alternate mail servers (redirects) provided by stumped tech support reps. None of that has solved the problem on any of our various computers. Several of the suggested solutions have created new problems. Outlook still cannot connect to the Comcast Exchange Server, and no one seems to have any idea why.
We just want the email service we are paying for--and a real solution from technical support.