Microsoft Communications Services
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Business Email Down

Our Business email went down about two days ago. It was reported to tech support and I am told there was an issue with a server migration that resulted in shutting down the business email addresses of a large number of customers. It's really inconvenient--I am losing money--and I hope they get it fixed soon. The timeline was another 48 hours. 

 

I would really expect business class email to be more robust and a server migration to have been tested before going live. Frustrating.

 

Scot Giles

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Community Manager

Re: Business Email Down

Hello CSGiles,

 

Welcome to the forum.

Please accept our apology for the late reply.  

 

Has your issue been cleared with the email communication?

If not please response on to this post thread, so we can help.

 

Thank you

 

 

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Re: Business Email Down

We are having the same issue.  Cannot manage email.  Get the same error message "try again". 

We are able to send/receive email through outlook for one address on our domain. But the other email address is totally non-functioning! Losing business! and $$.

 

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Re: Business Email Down

Sent to 2/26/2013:

Comcast has implemented a new Comcast Business Class website without any notice to our business that is manifold slower, harder to navigate, and now we get 

We're sorry

We were unable to load your information. Please refresh the page to try again.

whenever we try to access the Add or Manage Email Forwards webpage that we use a lot. We are down because we cannot do this function and want a credit applied to our account beginning today until you get this functionality functional again.

 

Comcast has screwed up the website! Leave it alone! You are making work for businesses instead of helping us by not making us re-learn your website that just moves the same old stuff around instead of spending time on our business! Stop it!

 

After talking to Britney in Comcast Escalations on 2/27/2013,  called 3/1/2013 & announced there are bugs with the new website & no ETA for fixes. She refused the idea of crediting us for this mess that we are having difficulty trying to work without & refused to try to get us a workaround or to put the old website back (I would have been fired from the $11B corporation I used to be a manager at for not having a contingency plan in case there were problems with an application my department implemented). Comcast obviously has no such plan & will probably promote those who made this mess then raise our rates again while refusing to give us any credit against our accounts.

 

Received from Comcast Business Class [reply@get.comcastbusiness.com] on 3/7/2013:

Introducing an Improved Online Bill Pay

that encouraged Comcast's business customers to use a new website that they know does not work!

 

Sent on 3/7/2013:

Please see the attached that Comcast Support acknowledges does not work because the new website is TONS slower than the old website!

 

A responsible company, unlike Comcast, would have:

 

_ Notified its current users of the coming implementation so they could brace themselves for it the best they could; then,

 

_ If it had problems, would have reverted back to the old website, unlike Comcast; then

 

_ Would have credited the accounts of its users for the harm done to their business, unlike Comcast!

 

So:

 

_ Stop encouraging your business customers to use a version of your website that you know is unbelievably slow like a responsible company would;

 

_ Put the old website back like a responsible company would; and

 

_ Credit our company's account for the damage caused us.

 

Thank you.

 

I ENCOURAGE ALL BUSINESSCLASS CUSTOMERS TO EMAIL DEMANDING THAT COMCAST PUT THE OLD WEBSITE BACK UNTIL THEY HAVE A FULLY-FUNCTIONAL WEBSITE & DEMANDING CREDIT TO YOUR ACCOUNT FOR THE OUTAGE THEY HAVE CAUSED. ADDITIONALLY, YOU MAY WANT TO CALL 

It seems like we have experienced less and less service from Comcast after a 28+% price increase in the last year! How about you?

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