Equipment & Programming
Support for Comcast Business TV, Programming, and X1 for Business
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Xfinity Stream for Business thinks we are Offsite

It has been two weeks since Xfinity Stream for Business has worked for us after running for years without an issues. Trying this support route since half the time the Support people don't even know what Xfinity Stream for Business is.

 

We get the message, "Please connect to your business WiFi. Due to licensing agreements, some contenct can only be viewed on your Comcast business Wifi."

 

We have connected our computer directly to the Comcast gateway and tried the wifi, it doesn't work. This has been escalated to engineering but they don't return emails and randomly don't have a phone number that Tier 1 or Tier 2 support can call. Great customer service! Is the forum a better option, we will see!

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Official Employee

Re: Xfinity Stream for Business thinks we are Offsite

Thanks so much for taking the time to reach out to us regarding your stream issues. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I am so sorry to hear that you have been having so many issues getting this addressed and resolved. The streaming options for our business customers have been very popular since they have been released. I would love to get to the bottom of this for you. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

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