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Video Insertion

NT
Visitor

Video Insertion

We have an ATX video insertion box installed by Comcast at the 300+ unit apartment building I work at. Some units are not getting the video signal to their units and I think the signal needs re balancing. Who can I contact to get service on this device?

Regular business service numbers do not know what I'm talking about.

 

Thanks

Official Employee

Re: Video Insertion

Hi and thank you for reaching out on the business forums, NT and welcome! I'd be happy to figure out how best to address the video issues that are happening at the complex. Can you please private message me (just click on my handle, Comcast_Gina) with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number? 

NT
Visitor

Re: Video Insertion

Have you made any progress identifying the department who services the ATX boxed? The last time they came out they said it was part of the new construction department. Who knows if that is still true.

Highlighted
Official Employee

Re: Video Insertion

Good morning, NT.

I'd need to take a closer look at your account to ensure I'm giving you the right answer. It sounds like an mDTA type of an account but, I want to be sure by reviewing your account first. Do you mind sending me a private message with your full name, address and, phone number?