Equipment & Programming
Support for Comcast Business TV, Programming, and X1 for Business
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New Member

Ref code S0a00 - ONE MOMENT PLEASE this channel should be available shortly.

At the resturant, we have 4 Comcast boxes. They all say the same error message on the T.V.

 

"ONE MOMENT PLEASE This channel should be available shortly. Ref code S0a00"

 

Checking out Comcast online - it says there is no problem at the location. 

There is 100% a problem. The only thing I noticed is that there is a red light behind all of the Comcast boxes. Usually only a blue light in front of them. 

 

Called support, said they can't send anyone to help due to COVID-19. I am hoping somebody has seen this issue before and can suggest ways to fix it. 

 

Respectfully,

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Official Employee

Re: Ref code S0a00 - ONE MOMENT PLEASE this channel should be available shortly.

Hello, how are you? I hope overall your day has been a good one! I am very sorry to hear that all TVs are down at the location. I know you must be eager to get service fixed. Let me double-check what we can do and help with your account. Are you able to send a private message? If you can include your name, service address, and account number (or phone number) this would be perfect!  

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New Member

Re: Ref code S0a00 - ONE MOMENT PLEASE this channel should be available shortly.

Hi,

Yes! Can you email me at [removed identifying information from public thread]?

Thanks for your help Joseph. 

Respectfully,

[removed identifying information from public thread]

Carsons

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Official Employee

Re: Ref code S0a00 - ONE MOMENT PLEASE this channel should be available shortly.

We'd be glad to work on this, but since this is a public thread I had to remove your identifying information; would you please click on my handle (Comcast_Gina) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, instead? 

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