I'm in the process of pairing my cablecard to my Tivo on my Comcast Business account. Currently I'm able to view most channels, but the Tivo cablecard screen keeps popping up. I called Tivo support regarding this issue and they stated that the cablecard is not correctly paired even though I'm able to view my channels. I am getting Val: ?. It should be a V if the cable card was correctly paired. Tivo recommended me to call Comcast and have them read off the Card S/N and the Host ID.
I called Comcast Business and they had no idea what I was talking about. The first guy just stated that my cable card was defective and I needed to get a new cablecard. I asked him to read off my Card S/N and Host ID. He said that my Host ID was blank. I asked him to see if he was able to edit or change that. I was placed on hold for 5 minutes and he transferred me to another rep.
I explained my situation to the second rep. She wanted to get a tech out here to troubleshoot for me. I explained to her that I just need to get my cablecard re-binded. She asked me what kind of cable box did I have. I informed her I have a Tivo box and her response was that they don't support third party cable boxes. I asked her about the Host ID number and she stated that it was blank, but she could not edit it.
Basically, I wasted 1 hour of my time talking to support who has no clue what I was talking about or cablecards. I have a Tivo box for home and the residential cablecard department usually takes care of my isssues in a matter of minutes.
I was wondering if there is a special number to call or email for dedicated cablecard services for the Comcast business side. So far, calling Business support at (800) 391-3000 has been very unproductive.
