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Support for Comcast Business TV, Programming, and X1 for Business
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cguyer
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Comcast Digital Adapter Remote (DTA) Went Bad

My Comcast Digital Adapter Remote (DTA) went bad. I have 2 units so I was able to test with the remote to the second unit and channels turn fine. Changed batteries and everything on first remote and only the change volume, power on/off will work to control the tv but it will not change the channel on the box. Who do I contact to get a replacement remote?

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Community Manager
Community Manager

Re: Comcast Digital Adapter Remote (DTA) Went Bad

Hi cguyer.  The Business Service Center @1-800-391-3000 can assist with scheduling a service call to address this issue.  Also here is link to area Service Centers that can provide a new unit.

 

Thank You

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