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Channel Lineup... or lack thereof!

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Carls
New Member

Channel Lineup... or lack thereof!

I don't expect to get an answer here... as I have spoken to several customer service representatives and can't get an answer.  My request is quite simple.  All I need is a listing of my channel lineup.  I was emailed (from a general email address that is unmonitored and can't be replied to... big surprise) some instructions to log on to My Account and select My Services and then select TV to view my channel lineup.  Well... I can select My Services but once I do... TV is not an option.  The only options it gives me are Security and Phone, even though I pay for internet, phone and TV.  What a shame that I pay for all these services and can't get any help or answers.  Comcast Business is a JOKESmiley Mad

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Trusted Forum Contributor

Re: Channel Lineup... or lack thereof!

Carls comcast business services offer a courtesy set of channels as this is how the system is built.

 

If you have a line item charge it should also show the name of the item, with this and your local market I can find your lineup for you.

Carls
New Member

Re: Channel Lineup... or lack thereof!

it says Business TV - NEWS  costs 29.95

Trusted Forum Contributor

Re: Channel Lineup... or lack thereof!

Carlss does this link to information allow you to fid your lineup

 

http://businesshelp.comcast.com/help-and-support/tv/business-class-tv-channel-lineup/

 

Carls
New Member

Re: Channel Lineup... or lack thereof!

NO IT DOES NOT, WE DONE TRIED THAT,, TV IS NOT A OPTION UNDER MY SERVICES

Trusted Forum Contributor

Re: Channel Lineup... or lack thereof!

Does your paper bill account number show as the exact account number in your customer portal?

Carls
New Member

Re: Channel Lineup... or lack thereof!

have no idea, dont have time for all this  its a simple channel lineup, my account # is "removed for account security"  online does not show the last -2

Trusted Forum Contributor

Re: Channel Lineup... or lack thereof!

The lineup is showsn per your market when logging into the business portal.

 

Does the account number on your bill, that you receive, match the account number you see when you log into the portal.

Carls
New Member

Re: Channel Lineup... or lack thereof!

i have no idea what a portal is, its just a simple channel lineup, i am paying for a service and you cant provide me what i am paying for. i shouldnt have to lookup anything i dont have time for that.  and i already answered the question anyway the -2 is missing online if i am even looking at the right screen.  just send me a channel lineup is all i am asking for, i am not a computer expert and could care less about whatever a portal is.  im done with it, got work to do

Trusted Forum Contributor

Re: Channel Lineup... or lack thereof!

The portal is where you login to see your account information.

 

https://login.comcast.net/login?Cima.Login.Module=1&forceAuthn=1&continue=%2fSecure%2fMyAccount%2fMy...

 

This is where you get your lineup though. It is per your market, mine is different than yours.

Carls
New Member

Re: Channel Lineup... or lack thereof!

just forget it, dish network can give me a channel lineup in just a few minutes without me having to lookup anything i dont have time for that.  we had dish for years and never had any trouble and knew what channels i had.

 

the login thing under tv shows all channels available starting at 2 going all the way up to 1200 something.  i dont want and could care less about all channels.  i will say it again, all i want is a list of what channels i am paying for and should be getting.  its not a complicated question, it should be readily avalable to every customer. 

Trusted Forum Contributor

Re: Channel Lineup... or lack thereof!

So you've found the lineup per your account number.

 

Is there an ability to filter it for the news section.

 

If not enter your address here:

 

http://business.comcast.com/tv/offices/channel-lineup

 

As I dont have your local market I cannot do this for you.

Carls
New Member

Re: Channel Lineup... or lack thereof!

READ MY QUESTION VERY CAREFULLY!  THIS LINK SHOWS ALL CHANNELS AVAILABLE TO ME, THAT IS NOT WHAT I AM ASKING, THEN THE FINE PRINT AT THE BOTTOM EVEN SAYS THIS IS NOT ALWAYS ACCURATE.  WHY WOULD I WANT TO KNOW ABOUT CHANNELS I AM NOT PAYING FOR.  NO FILTERS ANYWHERE TO GET MY CHANNELS.

 

I DONT KNOW HOW MUCH EASIER OR NICER TO ASK.  i WANT A LIST OF THE CHANNELS ONLY THAT IS INCLUDED IS WHAT I AM PAYING FOR.  WHEN I WRITE A ESTIMATE FOR A WRECKED CAR IT IS ITEMIZED DOWN TO EACH NUT AND BOLT, MY CUSTOMER KNOWS EXCALTY WHAT THEY ARE PAYING FOR.  A WALMART RECEIPT SHOW IN DETAIL WHAT YOU ARE PAYING FOR.

 

THE ONLINE PORTAL AND ANY OF THESE LINKS ARE JUNK, THEY ARE NO HELP AT ALL.  YEA ITS MY ACCOUNT BUT IS SHOWS ME NOTHING I NEED

Trusted Forum Contributor

Re: Channel Lineup... or lack thereof!

I'm a contractor that does state work. The amount of documentation and backup invoicing and revisions is staggering (opened the fourth bore caldecott in caldecott) 73 cameras, 43 servers and I'm personally tying the entire east bay San Francisco to all district 4 caltrans networking.

I'd ask why is this so important as the news channels are a pretty basic bit of info one would need.

Sounds like you have an account issue or you've not received your welcome packet containing the information you would expect.