Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Occasional Visitor

router password

Hi, My router password isn't working can you please reset to the default. Thank you.

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4 REPLIES 4
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Trusted Forum Contributor

Re: router password

Hello Bobster47 and welcome,

 

If you do not use a Comcast Static IP 1,5, or 13 block, then you can depress the little black reset button on the back of the Comcast Gateway (CG) for 15 seconds minimum, then your device will be set to factory default including your CG login password credential.

 

Hope this helps you out.

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Re: router password

Thanks - static IP in useSmiley Sad

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Trusted Forum Contributor

Re: router password

Then you must call 800-391-3000 and use the technical high speed internet option and request the technical agent reset your Comcast Gateway password. You can also private message any of the forum administrators like Comcast_Michael, etc. to get this accomplished.

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Re: router password

Comcast Michael took care of it offline. Thanks Mike.

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