Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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Visitor

need help resetting my Comcast Business Gateway reset.

Hi,

 

I have a model SMCD3G-CCR   I upgraded my wi-fi router that came off of this unit, and in checking everything, I found I cannot get into my Comcast Business modem to check the firewall settings. 

 

I tried to reset the modem several times, and it is not defaulting back to cusadmin/highspeed as my documentation is showing it should.  Please advise if you can do this from this message board, or should I call the help line?  Does Business Comcast for internet have a chat forum to talk to a live person? 

 

Thanks for your help! 

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Community Manager
Community Manager

Re: need help resetting my Comcast Business Gateway reset.

Hi ddwisema.  The gateway username/password has been reset to the defaults.  Please attempt the access again via the LAN IP 10.1.10.1.

 

Thank You

View solution in original post

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Community Manager
Community Manager

Re: need help resetting my Comcast Business Gateway reset.

Hello ddwisema,

 

Thank you for the follow-up post; we appreciate it.

 

If you have any other question or can help the community, please post.
We look forward to your presence in the forum!


Thank you

View solution in original post

3 REPLIES 3
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Community Manager
Community Manager

Re: need help resetting my Comcast Business Gateway reset.

Hi ddwisema.  The gateway username/password has been reset to the defaults.  Please attempt the access again via the LAN IP 10.1.10.1.

 

Thank You

View solution in original post

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Visitor

Re: need help resetting my Comcast Business Gateway reset.

Great, thank you for the quick reply!
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Community Manager
Community Manager

Re: need help resetting my Comcast Business Gateway reset.

Hello ddwisema,

 

Thank you for the follow-up post; we appreciate it.

 

If you have any other question or can help the community, please post.
We look forward to your presence in the forum!


Thank you

View solution in original post