Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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getting new modem replacing comcast modem, what do I need do?

I am replacing the regular comcast business modem with a netgear CM1100...do I need make the mac address on the new router masked to the one on the existing router?
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Re: getting new modem replacing comcast modem, what do I need do?

Hi and thanks so much for reaching out imrj19 and welcome to the forums! We'd need to change the modem MAC on the account first, since the rental would be the one associated with it and provisioned for service. Can you please send over a private message by clicking on my handle (Comcast_Gina) and providing your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number? I'll also need the MAC address, make, and model of the new modem. Thanks!

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Re: getting new modem replacing comcast modem, what do I need do?

info requested sent in a PM... thank you! 

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