Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Highlighted
Visitor

'cusadmin/highspeed' login not working and can't access admin tool

Hello,

I am unable to access my router's admin page using the generic 'cusadmin/highspeed' login.

It has not ever been changed.  I need to access the router to set up some port forwarding.
I cannot do a hard/factory reset of the router, as I would lose my static IPs by doing so.
Can you please assist?

0 Kudos
Reply
2 REPLIES 2
Highlighted
Official Employee

Re: 'cusadmin/highspeed' login not working and can't access admin tool

Good morning, thank you so much for taking the time out to reach out to the Digital Care Team here through the forums. I am sorry that you are not able to access the admin page, I know how important this is for making changes to your network and you have reached an amazing team to help. Can you please send us a private message with your name, the full address, and the phone or account number? 

0 Kudos
Reply
Visitor

Re: 'cusadmin/highspeed' login not working and can't access admin tool

Thank you.  I have sent you a PM with the requested information.

0 Kudos
Reply