Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
Highlighted
New Member

can not login to 10.1.10.1

never reaches the login screen. I am connected directly to the back of the modem and have internet access but can not get in to the router

0 Kudos
Reply
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Trusted Forum Contributor

Re: can not login to 10.1.10.1

Hello jx2family and welcome,

 

If you do not use any Comcast Static IP(s), then I would try ddepress the little black reset button for 15 seconds minimum to reset your leased Comcast Gateway back to facoty defaults. Then you should be able to direct wired ethernet connect to any LanPorts 1-4, bring up a browser, enter in 10.1.10.1, then user cusadmin/highspeed. If you do use Comcast Static IPs, then call 800-391-3000, use technical high speed internet option, then ask technical agent to reset your login credentials.

 

Hope this helps you out.

View solution in original post

0 Kudos
Reply
1 REPLY 1
Highlighted
Trusted Forum Contributor

Re: can not login to 10.1.10.1

Hello jx2family and welcome,

 

If you do not use any Comcast Static IP(s), then I would try ddepress the little black reset button for 15 seconds minimum to reset your leased Comcast Gateway back to facoty defaults. Then you should be able to direct wired ethernet connect to any LanPorts 1-4, bring up a browser, enter in 10.1.10.1, then user cusadmin/highspeed. If you do use Comcast Static IPs, then call 800-391-3000, use technical high speed internet option, then ask technical agent to reset your login credentials.

 

Hope this helps you out.

View solution in original post

0 Kudos
Reply