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WHY WAS THE Router/cable password changed on me

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tomas316
New Member

WHY WAS THE Router/cable password changed on me

I don't want someone to change it for me, I want to know WHY was the modem password changed ? I manage several comast modems at different sites, and you expect me to call in multiple times to change it? WHY is comcast changing this login/password? The last time i called it, they just said "oh, sometimes it changes itself". Baloney!!!!
Community Manager
Community Manager

Re: WHY WAS THE Router/cable password changed on me

Welcome Tomas316.  There are only a few instances in which the gateway password is reset.  

 

1.) When a firmware update is pushed to gateway

2.)The gateway is hard reset back to factory default

3.)A new IP configuration file is loaded to the gateway

4.) Comcast Network Node changes.  Node changes will affect every connected device

5.)The password is changed by a user

 

The password does not randomly reset.  Comcast does not change LAN side configurations of the gateway.  

 

 

 

tomas316
New Member

Re: WHY WAS THE Router/cable password changed on me

So all those instances except #5, wouldn't it be set to the default cusadmin login??? I have 5 modems and they were all changed/reset. i contacted support and they said the password "get lost or dropped" sometimes?! dropped?? lost?????
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