Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Viewing logs from phone?

Simple question.  

 

Can comcast techs access and view our modem logs from their phones remotely?

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Official Employee

Re: Viewing logs from phone?

That's a great question! It would depend on the tech, the phone, apps, etc but yes; it's possible if they are using a work phone with an app that has that capability. Hope that helps to answer the question! Please let us know if you need anything else Smiley Happy 

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Visitor

Re: Viewing logs from phone?

I am looking for a factual answer.  Not just an "it's possible".   I am quite certain it is possible.

 

I am asking if comcast directly provides tools to tecgs to do this and if it is a regular practice. 

 

 

 

 

 

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Visitor

Re: Viewing logs from phone?

spelling correction....  *techs

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Official Employee

Re: Viewing logs from phone?

We understand your concerns and if the tech has the proper tools when coming to your location then that is correct. Smiley Happy 

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