Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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Occasional Visitor

Using my own modem and router with static IPs

I would like to replace this router with my own modem+router but as I understand it, this is not possible because I have static IPs.  Please confirm that is the case.  I find it rediculous that a business class internet service doesn't have the option to provision static IPs using my own device.  The gateway provided doesn't provide the all of the features I need and does not allow me to manage it through cli which I require.  Do you anticipate this changing in the near future because if not, I will be forced to start looking for alternative providers moving forward?

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Official Employee

Re: Using my own modem and router with static IPs

Thanks for taking the time to reach out to us through our business forums regarding your modem and static IP. As a business customer with us, you do always have the option to use your own modem. This link will provide you with more information on the modems that can be used with your services. https://comca.st/2WrOu5w. To properly support our static Ip services for you, it is required that the modem be leased so that we can program the static, manage and maintain the IP address. So if you do purchase your own modem your static Ip addresses would not work. Does this help to address your questions and concerns?

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Occasional Visitor

Re: Using my own modem and router with static IPs

This really doesn't address my concerns because as I said earlier, I want to use my own equipment with my static IPs.  There is nothing special or magical about the block of static IPs I've been assigned.  It is a standard 8 address (3 bit) block which has a upstream gateway.  If comcast uses some form of tunnelling like GRE, IPsec, PPPoE, that's fine but be transparent about it so I can choose if I want to get my own equipment or lease.  There is absolutely no technical reason why this should require me to lease a comcast router.  It is, however, an excuse for Comcast to charge extra for a router that I don't want or need.  BTW, I am already being charged for static IPs separately so the fact that I don't have the option of using my own equipment with my static IPs means my static IPs costs a lot more than advertized which is borderline fraudulent.

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