Unable to login to Comcast Business IP Gateway SMCD3G-CCR

[POGTUS]

Hi there,

I tried to login to the router using the default username and password (cusadmin / highspeed) but failed. I guessed the previous employee has changed the password without my knowledge. Is there anyway to reset the id and password to default? Thank you.

Regards,

Joe

[Comcast_Jacob · Accepted solution]

Hello Pogtus welcome to the forum,

Your modem login credential have been reset back to default. Please let us know if any issues come up.

Thank you

[POGTUS · Accepted solution]

HI there,

I am still not able to login. Just to confirm, is the default id and password cusadmin / highspeed?

Thank you.

[POGTUS]

Hi Jacob,

I am able to login now. Thank you for your help.

Regards,

[Comcast_Jacob]

Glad to hear it worked, please let us know if any issues come up.

Thank you

[MDobbs]

I'm needing to have our router/gateway password reset.  Who do i talk to, to have that done?