Unable to login to Business Gateway

[Gclarkw]

I am unable to login to the Comcast gateway to check settings; I am using the default user ID of cusadmin.  I am pretty sure that I changed the password after installation, but the password is not working.  Am I able to do a reset to factory settings, or is there a way that the password can be changed by Comcast support?

Thanks in advance for any assistance that can be provided.

Clark Walters

[CCMichael · Accepted solution]

Hello Gclarkw,

I have reset the modem password to its default "highspeed" please, let me know if you need anything else.

[Gclarkw]

Thank you for the assistance.  I am able to login and change the password.

Clark Walters

[weinrich · Accepted solution]

Can you reset our modem password to default please?

[Comcast_Jacob]

So sorry for the delay weinrich,

Your password has been reset back to the default.