Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Unable to access Gateway unless I reboot it.

After an hour or so, sometimes less. I cannot access my Comcast BWG device.

 

If I unplug it, wait forever for it to boot up I do get a small window of time to login to it.

Is this an issue or is it "as designed"

 

Rob

 

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Re: Unable to access Gateway unless I reboot it.

hello robnewcomb,

 

are you still experiencing service issues?

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Visitor

Re: Unable to access Gateway unless I reboot it.

Yes, I still have to reboot the gateway in order to access the admin functions.

 

luckly its not something I do often and I try to do it after or before working hours.

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Respected Member

Re: Unable to access Gateway unless I reboot it.

I would like to send a factory reset to your device to try and resolve this issue. Would you send a private message with your account and contact information if you would like me to try this on your equipment?

 

Thank You

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