Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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True Bridge Mode

Called support to put our modem in " True Bridge Mode"  since we dont have a static IP and want to use our own Router.  Support claims its not possible with out a static IP but I have read topics on this forum that says it is.  Anyone from Comcast listining that can assit me?

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Re: True Bridge Mode

Hello GLCS and welcome,

 

Sorry you were not able to get your Comcast Gateway (CG) in True Bridge Mode (TBM) because if you are not using a Comcast Static IP then there is no reason for their refusal of this technical requirement. So, here are your alternatives 1.) Send either Comcast_Jessie or Comcast_Michael a private message with your account number CG type and ither of them will be able to directly assist you. 2.) you can contact 800-391-3000, using the high speed internet technical user option, then inform the technical agent to fill out a Tier 2 ticket if he is not able to put your CG in TBM.

 

Hope this helps you out.

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