Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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New Member

True Bridge Mode disabled overnight?

I have a DPC3939B Modem and I had a Comcast Rep put it into bridge mode yesterday. This morning my router had a WAN IP of 10.1.10.88. I checked the logs and it looks like the DPC3939B had rebooted and gone out of bridge mode. Why did it revert back to a gateway/router?

 

I need this modem in Bridge Mode permnantly and I don't have time to sit on hold for a Customer Rep this morning. 

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Community Manager
Community Manager

Re: True Bridge Mode disabled overnight?

HI Larry.  The gateway has been set to bridge mode per your request.  Please restart your directly connected device to ensure the it obtains the public IP address.  Please see your private message for additional information.

 

Thank You

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