Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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New Member

Suddenly must activate Xfinity to gain internet access?????

All of a sudden my modem eithernet connects wants me to activate xfinity. Now have no internet access via wired connection and it locks up my wifi connection via cell phone it the cable is connected to the desktop computer. WTH?  Can not access any tech reps because they are overloaded.  Was on hold for two hours this morning 9-19-17.  Any info would be appreciated!

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Official Employee

Re: Suddenly must activate Xfinity to gain internet access?????

 

Hi st72 and welcome to the support forums. 

 

I would like to review your internet services and your modem. Please private message me your account number and the name of your business.

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New Member

Re: Suddenly must activate Xfinity to gain internet access?????

Finally got Customer Support and the problemn was resolved.  Comcast reset the terms of our contract and did not notify us.  It turned off our internet access.  We are now reconnected.  Thankyou for responding to my inquiry. 

Stan

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Official Employee

Re: Suddenly must activate Xfinity to gain internet access?????

Glad this was restored. Please let me know if you need anything. 

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