Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
awardsbob
Visitor

Static IP addresses, Bring My Own Modem

I know that the rules here may or may not have changed but my question is, does Comcast Business allow users to own there own modem and have a static ip address?

Presently, I have a staic address while using a modem provided by Comcast (for $14.95/month lease rate.) I, like many consumers would like to save that by owning my own modem. (The current modem, SMCD3G-CCR(?) that is operating in "bridged mode.")

What are the rules for this senario currently? Can consumers bring their own modem to Comcast Business services and have a static ip address?

0 Kudos
Reply
3 REPLIES 3
Community Manager
Community Manager

Re: Static IP addresses, Bring My Own Modem

Hello awardsbob, currently you must use a Comcast modem in order to use static ip's. 

0 Kudos
Reply
awardsbob
Visitor

Re: Static IP addresses, Bring My Own Modem

As I had not seen a reply to my post, yesterday, I called Comcast Business Customer Service. After my brief explanation of what I was wanting to do, (buy my own modem) I was assured that as long as it was on the hardware capability list for the "Business" division (slightly different list from residential) I could buy my own modem even with a static address. I questioned this "old rule" requirement due to my static address. The CSR assured me that the old rule was no more. Purchasing 'my own modem' is allowed as long as it is on the capablility list.

 

Based on what I was told yesterday by CSR, your answer is confusing me.

0 Kudos
Reply
Community Manager
Community Manager

Re: Static IP addresses, Bring My Own Modem

With your modem we have no ability to login and load a static IP. We do not allow static ip's with purchased modems. Please send me a private message with your account number, ticket number from the call or time of your call. Thank you 

0 Kudos
Reply