Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Second request

I need assistance recovering the password on my equipment.  The two defaults aren't working.  Posted a request for assistance last week, and have never gotten a response.  

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New Member

Re: Second request

I'm not an official representative of Comcast/Xfinity or anything but if you run the default settings in the router you could just reset it and that will default the password. If you do this reset it will likely make the username either "admin", "username", or nothing and the password either "password, "admin", or the default one it says on the box. 

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Community Manager
Community Manager

Re: Second request

Hi cmcglamry, 

 

We can help with getting the passwords for your modem. Can you send us a private message with your name, address, and the account number? -Sean

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