I'd like to request that our SMC router is swapped with a different type (Cisco, Netgear...). Note that we have a static IP address, so we will need a comcast provided router that will support it. How do I initiate a replacement?
Android devices do not work reliably on our network. The issue seems to be a buggy or incomplete IP6 implementation on either the SMCD3G router or the Android platform or both. The end result is that Android devices will often have a very slow or non-existent network connection. Disabling IP6 completely does not seem possible with the SMC router or Android phones. Rooting phones or installing a VPNs on the phone is not an option in our context.