Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

SMC Gateway

Hello, Need to access the SMC Gateway settings but do not know the password/login. I point my browser to 10.1.10.1, but I'm stuck there. Thanks for the advice.
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Official Employee

Re: SMC Gateway

Hello, how are you? I hope your Tuesday has been a good one so far! I will be happy to help you log into your modem. I am sorry to hear you can't log in. After entering 10.0.0.1 are you getting the login screen? If your username and password have not been changed the default login settings are cusadmin for the username, or highspeed or CantTouchThis for the password. If these settings don't work we may have to use the reset button on the back of the modem that looks like a small pinhole. I would only do this as a last resort since all your devices would be kicked off the network and you would have to set everything back up again. Let me know if you have any further questions. I look forward to hearing back. 

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Visitor

Re: SMC Gateway

Hi, can you change to the default login settings because it shows failed login
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Official Employee

Re: SMC Gateway

Hi! Thank you for reaching out for help with the log in concern. You have reached the right place for help. Can you tell me if the password was changed to a customer password? If so I can initiate a password reset to the modem instead of doing a factory reset of the modem. Would you like me to try this step for you? Additionally, here is a great link for seamlessly setting up and managing a business wireless gateway modem. https://comca.st/2EaJDys Once you visit the previous link, you will want to scroll down to the bottom to see the details on how to log in and secure the admin tool.

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Visitor

Re: SMC Gateway

Yes, reset for me please
Thank you Smiley Happy
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Official Employee

Re: SMC Gateway

No problem at all. I will be happy to take the right actions to help. Are you able to send a private message so I can locate your account and get the password reset? This would be perfect! If you can provide your name, service address, and account number (or phone number) I will get this done!

 

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Visitor

Re: SMC Gateway

Hi, did you receive my private message?
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Official Employee

Re: SMC Gateway

Thanks so much for taking the time to reach back out to us. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I am so sorry that we did not get the issue fully resolved when you first reached back out to us. I would love to ensure that we get that password reset for you. Since it has been a while since we last spoke, can you please confirm your first and last name, business service address and account number or phone number? I

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