Equipment (Modems,Gateways)
Back to Top

Router/cable password changed on me

SOLVED
agsadmin
New Member

Re: Router/cable password changed on me

Is it possible to get a reset on my Comcast SMC modem / router - I have been locked out ! 

 

Thanks ,

 

Jon 

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello agsadmin welcome to the forum,

 

Your SMC modem's password has been reset to default. Please let us know if any issues come up.

 

Thank you

jhoyle
New Member

Re: Router/cable password changed on me

Hello, I am unable to log into my modem with the cusadmin account. Could you please reset it to the default? Thank you very much in advance!

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello jhoyle welcome to the forum,

 

Your modem's password has been reset to default. Please let us know if any issues come up.

 

Thank you

jhoyle
New Member

Re: Router/cable password changed on me

Wow...Consider me impressed with the customer service! That was fast, and I am able to log in now. Thanks again! 

Community Manager
Community Manager

Re: Router/cable password changed on me

You are very welcome I'm glad to hear it's working for you now!

exeterap
New Member

Re: Router/cable password changed on me

Is it possible to get a reset on my Comcast SMC modem / router? It won't let me in!

 

Thanks,
Trey
Community Manager
Community Manager

Re: Router/cable password changed on me

Hello exeterap welcome to the forum,

 

Your modem's password has been reset to default. Please let us know if any issues come up.

 

Thank you

lonnieb554
Visitor

Re: Router/cable password changed on me

I can no longer log into my router is it possible to reset to factory settings?

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello lonnieb554 welcome to the forum,

 

Your modem's password has been reset to default. Please let us know if any issues come up.

 

Thank you

kmaxx
Contributor

Re: Router/cable password changed on me

Hi, looks like my SMC router has also reset the cusadmin password so will need a reset, thanks!

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello kmaxx

 

Your modem's password has been reset to default. Please let us know if any issues come up.

 

Thank you

diriana
New Member

Re: Router/cable password changed on me

I also need my router password reset. the cusadmin/highspeed combination no longer works. My router model is SMCD3G. Can anyone point me to the place where I can request this?

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello diriana

 

Your modem's password has been reset to default. Please let us know if any issues come up.

 

Thank you

Larry
New Member

Re: Router/cable password changed on me

Please Remove

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello Larry,

 

Welcome to the forum.

Community would like to assist but can clarify your issue?

 

 

Thank you

Personamb
New Member

Re: Router/cable password changed on me

I also need my router password reset. The cusadmin/highspeed combination no longer works for me. Can you guys help me out? Thanks!

sterno74
New Member

Re: Router/cable password changed on me

I need a reset of my cable modem password please.  Thanks!

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello Personamb welcome to the forum,

 

Your modem's password has been reset to default. Please let us know if any issues come up.

 

Thank you

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello sterno74 welcome to the forum,

 

Your modem's password has been reset to default. Please let us know if any issues come up.

 

Thank you

Gakusei
New Member

Re: Router/cable password changed on me

Hello,

I am unable to log into my SMC modem as the password/username is no longer the default. Please reset the default login information. Please and thank you.
Community Manager
Community Manager

Re: Router/cable password changed on me

Hello Gakusei welcome to the forum,

 

Your modem's password has been reset to default. Please let us know if any issues come up.

 

Thank you

Gakusei
New Member

Re: Router/cable password changed on me

Thank you Mr. Jacob. However I just tried to login into the modem and it stated the username/password is still invalid.

 

hardwareandtools
New Member

Re: Router/cable password changed on me

Hello,

 

We are also having the same issue with our modem. The password was changed several months back but was not documented as to what the password was so we cannot get in to tweak any settings.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hi hardwareandtools. The gateway username/password has been set to the defaults. Login: cusadmin  Password: highspeed Access is via the LAN IP 10.1.10.1

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

Hi Gakusei.  The gateway username/password has been set to the defaults. Login: cusadmin  Password: highspeed Access is via the LAN IP 10.1.10.1.  Please let me know if your a now able to access the gateway.

 

Thank You

Gakusei
New Member

Re: Router/cable password changed on me

Hello John. Thank you, I was able to get in.
Community Manager
Community Manager

Re: Router/cable password changed on me

Gakusei sorry for the delay,

 

I'm glad to hear that you are able to login now. Please let us know if any issues come up.

jasonlw1512
New Member

Re: Router/cable password changed on me

I am also in the same situation.  Could I get the password reset to default on my SMCD3G?  Much appreciated

loudnate
New Member

Re: Router/cable password changed on me

I'm in the same situation. Please reset my username/password. Thanks!

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello jasonlw1512

 

The gateway username/password has been set to the defaults. Login: cusadmin  Password: highspeed Access is via the LAN IP 10.1.10.1

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello loudnate

 

The gateway username/password has been set to the defaults. Login: cusadmin  Password: highspeed Access is via the LAN IP 10.1.10.1

 

Thank You

jasonlw1512
New Member

Re: Router/cable password changed on me

works, thank you.

crankymate
New Member

Re: Router/cable password changed on me

I am in the same boat as all these other folks, and can not login. Can you please reset my username/password to the default? 

Thanks!

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello crankymate,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

lblcm
Visitor

Re: Router/cable password changed on me

It's a fascinating phenomenon how I can never remember a password unless i'm in the exact same state of mind as when I thought it up. I need my router login reset, and I suspect I will remember what password I set last time the instant I go to set a new one.

 

Thanks a bunch.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello Iblcm,

 

Welcome back to the forum.

Certainly we can assist.

Please send me the following information via pm(private message).

1. The RF MAC address of the IPGW

2. Your Account number

 

 

Thank you

Community Manager
Community Manager

Re: Router/cable password changed on me

Iblcm,

 

Thank you for the information. I've your message and reset the password  to default.

Please try to sign in again.


Thank you

deadbird
Visitor

Re: Router/cable password changed on me

Seems like everyone is having this problem. Can you reset mine as well? Thank you.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello deadbird,

 

Welcome to the forum.

Certainly we can assist.

Please send me the following information via pm(private message).

1. The RF MAC address of the IPGW

2. Your Account number

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello deadbird,

 

Thank you for the information.

Password has been reset back to default.
Please try to sign in again.


Thank you

StrikeIT
New Member

Re: Router/cable password changed on me

Joining the thread. We also need the router cusadmin reset please.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello StrikeIT

 

The gateway username/password has been set to the defaults. Login: cusadmin  Password: highspeed Access is via the LAN IP 10.1.10.1

 

Thank You

kclyde
New Member

Re: Router/cable password changed on me

Can you reset mine too?

007zszmz
New Member

Re: Router/cable password changed on me

request username/password set to default.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello kclyde,

 

Welcome to the forum.

Sorry for the late reply to your query.

Do you still need the PW reset on the IP-Gateway?

 

If you do, please repost so we may assist.

 

Thank you

kclyde
New Member

Re: Router/cable password changed on me

Thanks.  I was helped over phone also.  I guess this is something I cannot do by hitting the reset on the device?

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello 007zszmz,

 

Welcome to the forum.

Please send me the following information via pm (private message) and I can reset it for you.

1. Your Name

2. Your Account Number

3. The RF MAC of the IP-Gateway

 

Thank you

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Good to hear kclyde that our team was able to assist you.

 

Technically you can reset the password if you press the button on the back of the IP-Gateway.

But this will reset the unit to "factory" status and removes all custom settings on it, such as port forwarding rules.

If at all possible a manual password reset via a support call (or post on this forum) will be the better option.

 

Thank you for the follow-up!

 

keithc17
New Member

Re: Router/cable password changed on me

I need to reset the router becuase I do not know my login or password. Can you help?