Equipment (Modems,Gateways)
dbhaffey
New Member

Re: Router/cable password changed on me

Need to login to my modem/router using the default u/p. and rrunning into the same issue. I have tried recycling the modem to no avail. Pleae Help

Community Manager
Community Manager

Re: Router/cable password changed on me

Hi dbhaffey.  The gateway username/password has been set to the defaults.

 

Thank You

sslawnmower1
New Member

Re: Router/cable password changed on me

Request: username/password reset to default (SMC D3G-CCR)

Thanks~

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello sslawnmower1,

 

Welcome to the forum. IP-Gateway's pw has been set back to default.

Please try to sign in again.

 

 

Thank you

sslawnmower1
New Member

Re: Router/cable password changed on me

#appreciation

Logged in... Man Happy

Community Manager
Community Manager

Re: Router/cable password changed on me

Glad to be of assist!

 

If you have any other question or can assist the community, please do so.

We look forward to your presence in the forum.

 

 

Thank you

 

 

tdoris_protek
New Member

Re: Router/cable password changed on me

May I have a password reset, please? Thanks in advance.
kilot
Visitor

Re: Router/cable password changed on me

after the modem has been replaced can not login to it.

Please reset username/password to default.

Thanks in advance.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hi kilot.  The gateway username/password has been set to the default.

 

Thank You

kilot
Visitor

Re: Router/cable password changed on me

Hi,

I still can't login, cusadmin/highspeed doesn't work.

Thanks.

kilot
Visitor

Re: Router/cable password changed on me

Please, try reset  to default it again.

 

Thank you.

Community Manager
Community Manager

Re: Router/cable password changed on me

HI kliot.  Please send me a private message with WAN MAC Address of the device. and I will have our Tier 2 agent verify that the username/password is set to cusadmin/highspeed as well as access via the LAN IP.

 

Thank You

jpmcdon
New Member

Re: Router/cable password changed on me

Could you please also reset the password on my gateway, which has been changed somehow.  Thanks!

Spash2307
New Member

Re: Router/cable password changed on me

My username and password for SMCD3G needs to be reset also. It keeps saying login attempt failed? Does this mean it was the wrong username and password? Thanks

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello jpmcdon,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello Spash2307,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

ghasenei
New Member

Re: Router/cable password changed on me

I cannot login to my router either. Please reset to default.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello ghasenei,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

mebsafco
Visitor

Re: Router/cable password changed on me

Hello Comcast_Jon,

 

I am also unable to log into the Comcast Business Gateway with the default password.  Can you reset the password without resetting all the other settings?

 

Also, is there any way to access the the gateway from outside the office?  It seems that every time we have a cable outage we have to reset the modem before we have internet access to the office.  It would be nice to reset it remotely rather than having to drive into the office at 3AM to reset the modem before anyone else gets to the office.

 

Best Regards,

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello mebasfaco,

 

Welcome to the forum.

Certainly I can reset the password for you.

Please send me the following information via private message, so I may assist.

 

1. Your account number

2. The RF MAC address of the IP-Gateway

 

 

Thank you

rboco
New Member

Re: Router/cable password changed on me

Same issue here.  Unable to login to modem with default username and password.  Please reset password.  Let me know if you need additional info.  Thanks!

intfac
Visitor

Re: Router/cable password changed on me

Another one for the list.  I too changed passwords using a generator so typing was not the issue.  Immediately tried to log in but nothing works.  Manual reset also does nothing.

 

Can you reset please?  Thanks

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello intac,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

Community Manager
Community Manager

Re: Router/cable password changed on me

rboco,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

rboco
New Member

Re: Router/cable password changed on me

That solved it.  Much appreciated!

Community Manager
Community Manager

Re: Router/cable password changed on me

Glad to be of assist.

If you have any other question or can help the community, please post.
We look forward to your presence in the forum!


Thank you

skarai
Visitor

Re: Router/cable password changed on me

Can I please have the router pwd reset?

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello skarai,

 

Welcome to the forum.

Can you send me the following information so I may assist?

 

1. Your Name

2. The RF MAC address of the IP-Gateway

3. Your business account number

 

 

Thank you

JimS
New Member

Re: Router/cable password changed on me

Jon Sent you my info in a prvt messg. please reset our pw and user login

 

thank you!


 


 

Community Manager
Community Manager

Re: Router/cable password changed on me

Thank you, much appreciated.

 

Password has been reset back to default.
Please try to sign in again.


Thank you

mebsafco
Visitor

Re: Router/cable password changed on me

Hi Jon,

 

Info was sent by private message a few days ago.  Sorry for the slow response.  Please reset the password to default.

 

Thanks

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello mebsafco,

 

Good conversing with your through the pm and thank you for the information.

As we discussed, a t/c to replace the unit will be able to address this issue.

 

 

Thank you 

MidwestArchive
New Member

Re: Router/cable password changed on me

Good Afternoon,

 

I just sent a pair of pm's (forgot my acct #...) in the hope that I can get a reset sent to my unit as well.

 

Thanks in advance

 

Edgar DeWitt

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello Edgar,

 

Welcome to the forum.

Thank you for the detail information. I appreciate it.

I've just reset the password on the IP-Gateway to default (highspeed)

Please try to sign in again.

 

 

Thank you

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello Skarai,

 

Thank you for information.

Password has been reset back to default.
Please try to sign in again.


Thank you

skarai
Visitor

Re: Router/cable password changed on me

Thanks for your efforts Jon. I even powercycled the Netgear - still no luck to log back in with the typical cusadmin\highspeed combination.  If I were to reset the modem will it pull down the correct configuration without further required interaction? Any idea on when we can get routed ipv6?  

 

 Best regards

 

 Sassan

Community Manager
Community Manager

Re: Router/cable password changed on me

skarai,

 

I've just reset the password once again on your IP-Gateway.

Please try to sign in again.

 

If you were to reset the modem (not power cycle but full reset using the reset button) it will set the device to factory.

It will download the latest firm and configuration. Please note however to save "any" custom setting you entered, such as port forwarding, website access and etc.

 

For information on IPv6 please join us here on the dedicated IPv6 community board.

 

Thank you

EclipseAnalytics
New Member

Re: Router/cable password changed on me

Unable to logon to my Netgear CG3000DCR using default username and pword. Also, will these be the same ones to set up my network access?

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello EclipseAnalytics,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

skarai
Visitor

Re: Router/cable password changed on me

Jon,

 

I even worked with the reset button on the gateway - stil no luck looging back in. I am at this point considering to repalce this Netgear CG3000DCR with a Cisco gateway to allow for Dual Stack assignment of IPs. As far as I can tell only the aging Cisco DPC3008 is currently officially suppoted. Any chance the Cisco DPC3010 will be officially supported by Comcast anytime soon?

 

 Best regards

 

 Sassan 

maacodelran
New Member

Re: Router/cable password changed on me

Need some help getting into our modem here, default passwords don't seem to work and I don't remember changing it, any help would be appreciated.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello maacodelran,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

Community Manager
Community Manager

Re: Router/cable password changed on me

skarai,

 

Sorry for the late reply to your question.

I've reset the IP-Gateway (netgear) as requested.

When you were trying access it did you directly connect to it?

 

As for CIsco DPC3010 it is not supported at this time but I will forward to our product support team for future consideration.

As for an alternative have you consider using our CISCO DPC3939B?

It is latest IP-Gateway in use with our network.

 

 

Thank you

toblerone16
New Member

Re: Router/cable password changed on me

My SMCD3G-CCR Comcast Business Gateway apparently locked me out - neither my credentials nor the default credentials would allow me to login.

Error message: The login has failed!

Can it be remotely reset? Thank you!

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello toblerone16,

 

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

abqnative
New Member

Re: Router/cable password changed on me

I am having the same issue.  Why would the password be changed without telling your customers?  Please reset my password so I can port forward 80.  I have spent hours trying to figure this out... what a waste of time.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello adqnative,

 

Welcome to the forum.

Sorry for the inconvenience cause by this password reset.

I've just replied back to your message.

Please send us the information so we may assist.

 

 

Thank you

 

Community Manager
Community Manager

Re: Router/cable password changed on me

adqnative,

 

Thank you for the information.

Password has been reset back to default.
Please try to sign in again.


Thank you

Alex
New Member

Re: Router/cable password changed on me

Please reset my business gateway as well.
Community Manager
Community Manager

Re: Router/cable password changed on me

Hello Alex,

 

Welcome to the forum.

Certainly I can reset the password for you.

Please send me the following information via private message, so I may assist.

 

1. Your account number

2. The RF MAC address of the IP-Gateway