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Router/cable password changed on me

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RE-Systems
New Member

Re: Router/cable password changed on me

Hi, we are attempting to change some settings on our Comcast Business SMC3DG Gateway Router, but the default username and password are not working. Is there any way we can get assistance to reset the credentials to default? Thanks.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome RE-Systems.  The gateway username/password has been reset to the defaults.

 

Thank You

Khadgar
New Member

Re: Router/cable password changed on me

Could you reset my modem to defaults as well? I changed my password, and somehow the thing doesn't allow me to log in anymore.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Khadgar.  The gateway username/password has been reset to the defaults.

 

Thank You

JeF4y
New Member

Re: Router/cable password changed on me

Hello Comcast,

 

Can you please reset my gateway to the default login/password?

 

Kind thanks.

gracechurch
New Member

Re: Router/cable password changed on me

My SMC router username and password is not the default. Are you guys able to help? Please let me know.

 

Thank you.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome JeF4y.  The gateway username/password has been reset to the defaults.

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome gracechurch. The gateway username/password has been reset to the defaults.

 

Thank You

LR_SMI
New Member

Re: Router/cable password changed on me

I'm trying to log into my SMCD3G-CCR Gateway, but it seems the username/password have been changed. Can these be reset to the default?

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome LR_SMI.  The gateway username/password has been set to the defaults.

 

Thank YOu

DC_LR
Visitor

Re: Router/cable password changed on me

Our gateway password also needs to be reset. Please. Thank You.

 

D.

LunarG
New Contributor

Re: Router/cable password changed on me

Can you please reset my gateway to the default login/password?

(It seems like a web interface for this would make more sense than an ever growing forum thread.)

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome LunarG.  The gateway username/password has been set to the default.

 

Thank You

stonelyd
New Member

Re: Router/cable password changed on me

Hello,

 

Can you please reset our modem password to default?

byteblaster
New Member

Re: Router/cable password changed on me

Default PW worked in the past, now I'm blocked.

 

Could I get a my password reset as well?

 

Thanks in advance.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello byteblasted.  The gateway username/password has been set to the defaults.

 

Thank You

navblue
New Member

Re: Router/cable password changed on me

We need our gateway login reset to default too.  Thanks

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome navblue.  The Gateway username/password has been set to the default.

 

Thank You

stonelyd
New Member

Re: Router/cable password changed on me

third time to request reset, Is there a reason my requests are getting ignored?

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome stonelyd.  The gateway username/password has been set to the defaults.

 

Thank You

CCA
New Member

Re: Router/cable password changed on me

Hi, our router also keeps changing.  can it please be set back to csuadmin/highspeed?  Thanks.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hi CCA.  The gateway username/password has been set to the defaults.

 

Thank You

dtiEngineer
New Member

Re: Router/cable password changed on me

Our gateway password needs to be reset as well. Thank you!

hue03
Visitor

Re: Router/cable password changed on me

I guess I'm in the same boat as everyone else.  I've tried holding the reset button for 15 seconds as well as disconnecting the power cable, holding the reset button, and reconnecting the power cable.  Neither of these methods has reset the username and password.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome dtiEngineer.  The gateway username/password has been set to the default.

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome hue03.  The gateway username/password has been set to the default.

 

Thank You

jthang
New Member

Re: Router/cable password changed on me

Hi,

 

I've been trying to access my modem to set up port forwarding but the username and password are not working.  Could you reset our modem login to default also please?  Thankyou

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello jthang,

 

Welcome to the forum.

Modem's password has been reset back to default, please try to sign in again.

 

 

Thank you

jthang
New Member

Re: Router/cable password changed on me

Hi Jon.

 

Thanks for the reply.

I was initially able to access the modem however, I have now lost access completely to 10.1.10.1 and no internet connection.  Any way you can help me get back to my initial configurations?

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello jthang,

 

Checking the IP-Gateway (modem), it was noted LAN dhcp was disabled.

It has been enabled at this time, please check your connectivity.

 

 

Thank you

jthang
New Member

Re: Router/cable password changed on me

You rock, thanks for restoring that.

mysatcom
New Member

Re: Router/cable password changed on me

Hello,

 

Can you reset my  login/password to default.

 

Thank you

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome mysatcom.  The gateway username/password has been set to the defaults.

 

Thank You

PPIAdmin
New Member

Router/cable password changed on me

Could you reset ours as well?  Not sure why it changed.  Any ideas?

 

Cheers!

PPIAdmin
New Member

Re: Router/cable password changed on me

Just to be clear, the Login/Pwd is all that I need reset.

Community Manager
Community Manager

Re: Router/cable password changed on me

HI PPIAdmin. The gateway username/password has been set to the defaults.

 

Thank You

jbrace
New Member

Re: Router/cable password changed on me

Could you reset my modem to defaults as well?

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome jbrace.  The gateway username/password has been set to the default.

 

Thank You

Highlighted
MillCityAV
New Member

Re: Router/cable password changed on me

Nevermind, problem solved.

SurgAssoc
New Member

Re: Router/cable password changed on me

Can you please reset my usernae/password for my gateway to the default?

 

 

Thanks!

 

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello SurgAssoc,

 

Welcome to the forum.

PW on IP-Gateway has been reset back to default, please try to sign in again.

 

 

 

Thank you

kwor599
New Member

Re: Router/cable password changed on me

I'm trying to log into my SMCD3G-CCR Gateway, but it seems the username/password have been changed. Can these be reset to the default?

Community Manager
Community Manager

Re: Router/cable password changed on me

Hi kwor599.  The gateway username/password has been set to the defaults.

 

Thank You

thenoah34
New Member

Re: Router/cable password changed on me

Hi.  Could you please reset my modem login?  Thanks!

 

EDIT Nevermind!
  Thanks!

Joe20039
Visitor

Re: Router/cable password changed on me

Could you reset my modem login to default? Thanks.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hi Joe20039.  The gateway username/password has been set to the defaults.

 

 

elking
Visitor

Re: Router/cable password changed on me

Hi John,

 

Could you please reset the password back to the default on both our modems?

 

Thanks,

 

-Scott

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello elking,

 

Welcome to the forum.

Certainly we can assist with this request.

Please send me a private message with the RF mac address from devices that need reset.

 

 

 

Thank you

Golden
New Member

Re: Router/cable password changed on me

Can you please reset the gateway username and password to default for me? Thank you

Community Manager
Community Manager

Re: Router/cable password changed on me

Hi Golden. The gateway username/password has been set to the defaults.