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Router/cable password changed on me

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qevan
New Member

Re: Router/cable password changed on me

Could you reset my modem's password too? I cannot login with default password either. Thanks!

 

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome qevan.  The gateway username/password has been reset to the defaults.

 

Thank You

SGIAdmin
New Member

Re: Router/cable password changed on me

I need to have my gateway password reset.  Is there an easier way to have this done than just posting in a forum.  I've search the support forums and this was all I could find.

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome SGIAdmin.  OUr service support line @ 800-391-3000 can handle the request realtime.   

The gateway username/password has been set to the defaults.

 

Thank You

selfser
New Member

Re: Router/cable password changed on me

Hi.  Also need my username/password reset.  Thanks

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome selfser.  The gateway username/password has been reset to the default.

 

Thank You

dtc
New Member

Re: Router/cable password changed on me

I also need the password reset on my router.
Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome dtc.  The gateway username/password has been reset to the default.

 

Thank You

tl2401
New Member

Re: Router/cable password changed on me

Hello, can you please reset the password on our gateway to the default?  Will this require a modem restart?

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome tl2401.  The gateway username/password has been reset to the default.  A reset is not required.

 

Thank You

WBran01
New Member

Re: Router/cable password changed on me

Please reset the default t username/password.Thank you

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome WBran01.  The gateway username/password has been reset to the default.  

 

Thank You

ScottyCline
New Member

Re: Router/cable password changed on me

Could I please get a gateway username/password reset to the default? Thanks

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome ScottyCline.  The gateway username/password has been reset to the default.

 

Thank You

mikey
New Member

Re: Router/cable password changed on me

I have the same problem. can you reset my login/password too?

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome mikey.  The gateway username/password has been reset to the default.

 

Thank You

XDealerTechs
New Member

Re: Router/cable password changed on me

I'm a new customer, and I can't log in to my router.  I tried the cusadmin/highspeed but no luck.  How do I reset it to default?  I need to add my new wireless router since my customers are getting upset after being kicked off after an hour using the hotspot

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome XDealerTechs.  The gateway username/password has been reset to the default.

 

Thank You

stonelyd
New Member

Re: Router/cable password changed on me

hello, I have this same issue. Can you please reset my router password?

stevestub
New Member

Re: Router/cable password changed on me

Password reset as well please!  Smiley Happy

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome stevestub.  The gateway username/password has been reset to the default.

 

Thank You

Highlighted
davelinderman
New Member

Re: Router/cable password changed on me

is it possible to reset the modem/gateway password on my account?  seems it has changed again.

 

And/or, can you post the new default password???

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome davidlinderman.  The gateway username/password has been reset to the defaults:  cusadmin/highspeed.

 

Thank You

Chris_Sheffield
New Member

Re: Router/cable password changed on me

I have tried to reset my gateway to get my default name/pass to login and it is not accepting anything I try. Could you set my gateway to default?

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Chris_Sheffield.  The gateway username/password has been reset to the defaults.

 

Thank You

mysatcom
New Member

Re: Router/cable password changed on me

I have tried to reset my gateway to get my default name/pass to login and it is not accepting anything I try. Could you set my gateway to default?

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome mysatcom.  The gateway username/password have been reset to the defaults.

 

Thank You

imagetech
New Member

Re: Router/cable password changed on me

Please reset our gateway login, thank you.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome imagetech.  The gateway username/password has been set to the defaults.

 

Thank you

Kendra
New Member

Re: Router/cable password changed on me

Please reset our gateway login too. Thank you.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Kendra.  The gateway username/password has been set to the default.

 

Thank you

lrobin
New Member

Re: Router/cable password changed on me

Hi, please reset the username/password on my modem. I cannot login using the default information. Thanks

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Irobin.  The gateway username/password has been reset to the default.

 

Thank You

AndreyN
New Member

Re: Router/cable password changed on me

Hi Comcast_John. Could you please reset my modem's password too? I cannot login.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome AndreyN.  The gateway username/password has been set to the default.

 

Thank You

AndreyN
New Member

Re: Router/cable password changed on me

Great, works now - Tahnk you.

gpallen1
New Member

Re: Router/cable password changed on me

I am unable to log in with the cusadmin account as well.  Will you please reset my pw to the default?

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome gpallen1.  The gateway username/password has been reset to the default.

 

Thank You

gpallen1
New Member

Re: Router/cable password changed on me

I can get in now.  Thank you for the assistance.

mikevalve
New Member

Re: Router/cable password changed on me

I also need the password reset on my router.  We used to know what it was, but it appears it was somehow changed.  Username was "cusadmin" and passord of "highspeed".

 

If you are able to reset, could you also please tell me what the default username and passwords are? 

 

Thank you very much.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome mikevalve.  The gateway username/password has been reset to the default.

login:cusadmin  password:highspeed.

 

Thank You

alaursen
Visitor

Re: Router/cable password changed on me

Hi - I need my SMC Business Class Gateway user credentials reset also - is this where I request that?

mikevalve
New Member

Re: Router/cable password changed on me

Thank you!

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello alaursen,

 

Welcome to the forum.

IP-Gateway's password has been reset to default.

Please try to sign in again.

 

Thank you

Mary_CCA
New Member

Re: Router/cable password changed on me

Hi, our router is also not cusadmin/highspeed anymore.  can it be reset back to that?  thanks.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello Mary_CCA,

 

Welcome to the forum.

Password has been reset to default, please try to sign in again.

 

 

Thank you

alaursen
Visitor

Re: Router/cable password changed on me

Thanks - it worked!

boodah
Visitor

Re: Router/cable password changed on me

Hello Comcast John, 

I had just changed the default it says in my notes on the 14th of September.  Alas, neither it nor the default will allow me to log in.  Smiley Frustrated 

Could you please reset mine back to the default?  

Also, do you know if a SMCD3G modem is eligible for an upgrade?  

 

Thanks very much, 

 

(w

boodah
Visitor

Re: Router/cable password changed on me

Um, does this forum not go up to er...  eleven, or something?  

I've been waiting 

Such a long time

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome boodah.  

The gateway username/password has been reset to the default.

 

Thank You