Router/cable password changed on me

[Comcast_Jon]

Hello sw_it,

Password on the IP-Gateway has been reset back to default.

Please try to sign in again.

Thank You

[sw_it]

Thanks!

[24hrbbs]

please reset my router login back to default

Thank You

[Comcast_John]

Welcome 24hrbbs.  The gateway username/password have been reset to the defaults.

Thank You

[m_mckennon]

Please add me to the list to be reset as well.

[laszlo]

I would like to have the cusadmin password reset again please.

How can I go about requesting access to the 'mso' or similar admin account for the router?  Searching, it sounds like there used to be a default password, but now it authenticates remotely or gets changed daily?  Can a second admin account be created for customer use, so we can enable SNMP and monitor these devices in Nagios?  Can the default password for mso be restored and devices exempted from the daily password changing on request?

Thanks,

Laszlo

[Comcast_John]

Welcome m_mckennon.  The gateway username/password have been reset to the defaults.

Thank You

[Comcast_John]

Welcome Laszlo. The gateway username/password have been reset to the defaults. 

Admin access to the network side of the gateway is restricted to Comcast technicians only per Comcast Corporate policies. The mso password is changed daily for security purposes.

Thank You

[lucasE]

I too would like my modem/gateway password reset, thanks.

[Comcast_Jon]

Hello lucasE,

Welcome to the forum.

Password has been reset back to default.

Please try to log in again.

Thank You

[arwilson]

Need to have mine reset as well. Thanks

[Comcast_Jon]

Hello arwilson,

Password has been reset back to default.

Please try to log in again.

Thank you

[Finconnolly]

Hi,

I'd like to request a router/cable password reset on my SMCD3G-CCR modem/router as well.

Thanks

[laszlo]

Comcast_John,  I am still unable to log in.  I tried cusadmin with highspeed, password, Password, but none of those work.  I tried both via http port 80 and https port 443.  The error is "The login attempt failed."

My cable modem's MAC address is 78:cd:8e:cf:b4:e8

[Comcast_John]

Welcome Finconnolly.  The gateway username/password has been reset to the defaults.

Thank You

[Comcast_John]

HI Laszlo.  Our tier 2 group was able to verify login capability to the gateway using the default username/password. Try connecting the PC directly and using the LAN IP in the browser, no need to specify a port.

Thank You

[laszlo]

Thank you, it is working now.

[zystoli]

Hi,

I'd like to request a password reset on my SMCD3G modem/router.

Thanks

[Comcast_Jon]

Hello zystoli,

Welcome to the forum.

Password has been reset back to default.

Please try to sign in again.

Thank you

[ParrotPlanet]

The default password on our router is no longer working.  Would you please reset it?

[Comcast_John]

Welcome ParrotPlanet.  The gateway username/password has been set to the default.

Thank YOu

[Rhyas]

Seems this is the thread for getting the gateway customer login reset. Is that still the case? If so...could someone reset mine? Thanks.

[RDC]

Can you please reset my password to our passord?

Thanks

[Comcast_John]

Welcome RDC.  The gateway username/password has been set to the defaults.

Thank You

[Comcast_John]

Welcome Rhyas.  The gateway username/password has been set to the default.

Thank You

[rc98006]

Could you please reset my password and user name to the default?  I would like to power up and down my modem by remote.   Thanks!

[Comcast_John]

Welcome rc98006.  The gateway username/password has been reset to the default.

Thank You

[PsychoDonuts]

Hi,

Can we have our password reset as well?

The Psychos

[Comcast_John]

Welcome PsychoDonuts.  The gateway username/password has set to the default.

Thank You

[bcrown]

Comcast_John

I sent you a private message before seeing this thread, but can you add my modem to the list of those needing a password reset?

Thanks,

[Comcast_John]

Welcome bcrown.  The gateway username/password has been reset to the defaults.

Thank You

[MartinLeoJr]

please reset my router login back to default

[Comcast_John]

Welcome MartinLeoJr. The gateway username/password has been set to the default.

Thank You

[Raymond]

Could you please reset my router login too. Thanks

[Comcast_John]

Welcome Raymond.  The gateway username/password has bee set to the defaults.

Thank You

[braander]

HI, I was wondering if I can get my router password reset also. I have joined the group that has lost or forgotten my password.

Thanks,

Brad

[Comcast_John]

Welcome Brad.  The gateway username/password has been reset to the default.

Thank You

[CUIT]

I also need the username/password reset to default.

-Greg

[Comcast_John]

Welcome CUIT.  The gateway username/password has been set to the the default,

Thank You

[glsheldo]

Hello-  I am unable to login to my business class gateway.   Would it be possible to get my default password reset?

Thanks.

[Comcast_John]

HI glsheldo.  The gateway username/password has been reset to the defaults by your National Accounts Representative.

Thank You

[MMartin]

I also require my Gateway device's password to be reset.  Is this the proper place for that request?

Thank you!

[RPM]

I would like to request a reset of the gateway default password if possible. Thank you!

[Comcast_John]

Welcome MMartin.  The gateway username/password has been reset to the defaults.

Thank You

[Comcast_John]

Welcome RPM.  

The gateway username/password has been reset to the defaults.

Thank You

[RPM]

Thanks!

[iamarhino]

Can I get a password reset on my gateway please?

[Comcast_John]

Welcome iamarhino. The gateway username/password has been reset to the defaults.

Thank You

[makonakor]

I would like my router reset to the default user/pass, they stopped working for me at some point.

[Comcast_John]

Welcome makonakor.  The gateway username/password has been reset to the defaults.

Thank you