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Router/cable password changed on me

SOLVED
Community Manager
Community Manager

Re: Router/cable password changed on me

Hello sw_it,

 

Password on the IP-Gateway has been reset back to default.

Please try to sign in again.

 

 

Thank You

sw_it
New Member

Re: Router/cable password changed on me

Thanks!

24hrbbs
New Member

Re: Router/cable password changed on me

please reset my router login back to default

 

 

Thank You

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome 24hrbbs.  The gateway username/password have been reset to the defaults.

 

Thank You

m_mckennon
New Member

Re: Router/cable password changed on me

Please add me to the list to be reset as well.

laszlo
Visitor

Re: Router/cable password changed on me

I would like to have the cusadmin password reset again please.

 

How can I go about requesting access to the 'mso' or similar admin account for the router?  Searching, it sounds like there used to be a default password, but now it authenticates remotely or gets changed daily?  Can a second admin account be created for customer use, so we can enable SNMP and monitor these devices in Nagios?  Can the default password for mso be restored and devices exempted from the daily password changing on request?

 

 

Thanks,

Laszlo

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome m_mckennon.  The gateway username/password have been reset to the defaults.

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Laszlo. The gateway username/password have been reset to the defaults. 

Admin access to the network side of the gateway is restricted to Comcast technicians only per Comcast Corporate policies. The mso password is changed daily for security purposes.

 

Thank You

lucasE
New Member

Re: Router/cable password changed on me

I too would like my modem/gateway password reset, thanks.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello lucasE,

 

Welcome to the forum.

Password has been reset back to default.

Please try to log in again.

 

 

Thank You

arwilson
New Member

Re: Router/cable password changed on me

Need to have mine reset as well. Thanks

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello arwilson,

 

Password has been reset back to default.

Please try to log in again.

 

 

Thank you

Highlighted
Finconnolly
New Member

Re: Router/cable password changed on me

Hi,

 

I'd like to request a router/cable password reset on my SMCD3G-CCR modem/router as well.

 

Thanks

laszlo
Visitor

Re: Router/cable password changed on me

Comcast_John,  I am still unable to log in.  I tried cusadmin with highspeed, password, Password, but none of those work.  I tried both via http port 80 and https port 443.  The error is "The login attempt failed."

 

My cable modem's MAC address is 78:cd:8e:cf:b4:e8

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Finconnolly.  The gateway username/password has been reset to the defaults.

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

HI Laszlo.  Our tier 2 group was able to verify login capability to the gateway using the default username/password. Try connecting the PC directly and using the LAN IP in the browser, no need to specify a port.

 

Thank You

laszlo
Visitor

Re: Router/cable password changed on me

Thank you, it is working now.

zystoli
New Member

Re: Router/cable password changed on me

Hi,

 

I'd like to request a password reset on my SMCD3G modem/router.

 

Thanks

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello zystoli,

 

Welcome to the forum.

Password has been reset back to default.

Please try to sign in again.

 

 

Thank you

ParrotPlanet
New Member

Re: Router/cable password changed on me

The default password on our router is no longer working.  Would you please reset it?

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome ParrotPlanet.  The gateway username/password has been set to the default.

 

Thank YOu

Rhyas
New Member

Re: Router/cable password changed on me

Seems this is the thread for getting the gateway customer login reset. Is that still the case? If so...could someone reset mine? Thanks.

RDC
New Member

Re: Router/cable password changed on me

Can you please reset my password to our passord?

 

Thanks

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome RDC.  The gateway username/password has been set to the defaults.

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Rhyas.  The gateway username/password has been set to the default.

 

Thank You

rc98006
New Member

Re: Router/cable password changed on me

Could you please reset my password and user name to the default?  I would like to power up and down my modem by remote.   Thanks!

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome rc98006.  The gateway username/password has been reset to the default.

 

Thank You

PsychoDonuts
New Member

Re: Router/cable password changed on me

Hi,

Can we have our password reset as well?

 

The Psychos

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome PsychoDonuts.  The gateway username/password has set to the default.

 

Thank You

bcrown
Visitor

Re: Router/cable password changed on me

Comcast_John

 

I sent you a private message before seeing this thread, but can you add my modem to the list of those needing a password reset?

 

Thanks,

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome bcrown.  The gateway username/password has been reset to the defaults.

 

Thank You

MartinLeoJr
New Member

Re: Router/cable password changed on me

please reset my router login back to default

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome MartinLeoJr. The gateway username/password has been set to the default.

 

Thank You

Raymond
New Member

Re: Router/cable password changed on me

Could you please reset my router login too. Thanks

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Raymond.  The gateway username/password has bee set to the defaults.

 

Thank You

braander
New Member

Re: SMC Gateway login doesnt work anymore

HI, I was wondering if I can get my router password reset also. I have joined the group that has lost or forgotten my password.

Thanks,

Brad

Community Manager
Community Manager

Re: SMC Gateway login doesnt work anymore

Welcome Brad.  The gateway username/password has been reset to the default.

 

Thank You

CUIT
New Member

Re: Router/cable password changed on me

I also need the username/password reset to default.

 

-Greg

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome CUIT.  The gateway username/password has been set to the the default,

 

Thank You

glsheldo
New Member

Re: Router/cable password changed on me

Hello-  I am unable to login to my business class gateway.   Would it be possible to get my default password reset?

 

Thanks.

Community Manager
Community Manager

Re: Router/cable password changed on me

HI glsheldo.  The gateway username/password has been reset to the defaults by your National Accounts Representative.

 

Thank You

MMartin
Visitor

Re: Router/cable password changed on me

I also require my Gateway device's password to be reset.  Is this the proper place for that request?

 

Thank you!

RPM
New Member

Re: Router/cable password changed on me

I would like to request a reset of the gateway default password if possible. Thank you!

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome MMartin.  The gateway username/password has been reset to the defaults.

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome RPM.  

The gateway username/password has been reset to the defaults.

 

Thank You

RPM
New Member

Re: Router/cable password changed on me

Thanks!

iamarhino
New Member

Re: Router/cable password changed on me

Can I get a password reset on my gateway please?

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome iamarhino. The gateway username/password has been reset to the defaults.

 

Thank You

makonakor
Visitor

Re: Router/cable password changed on me

I would like my router reset to the default user/pass, they stopped working for me at some point.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome makonakor.  The gateway username/password has been reset to the defaults.

 

Thank you