We can no longer gain access to our SMC router/modem. When you do a login/password reset, is that the only thing that is reset? I know we have static IPs set and would like everyting else to remain the same.
Thanks for your help moderators. 🙂
Welcome Duane_Jaeger. The gateway has been reset to the defaults. The password reset does not affect the gateway configuration file. No other changes were made to the gateway.
Welcome Oncothyreon. I you will send me a private message (PM) the RF MAC address and the account number, I will have the Tier 2 agent reset it to the default.
Good afternoon John. I would also like to have our username/password reset to default. Sorry to ask in a forum but the customer service automated phone disconnected multiple times.
Must be an epidemic. Will you please reset mine as well. I have a tech scheduled to be here anytime this afternoon. He must not know that this service was available online.
Works a treat! Thanks so much for your quick response. Too bad I can't get your service to setup and provision a new Docsis 3 at my home! I've put it off for a couple of weeks out of tier1 dread!
Hello, I would like the username & password on my gateway reset to their defaults. I too have the problem where what was supplied to me by the installer no longer works for some reason. Thanks for your assistance!
Welcome to the forum.
To assist can you provide the following information via Private Message for us?
1. Your name
2. MAC address of the IP-Gateway in the query