We can no longer gain access to our SMC router/modem. When you do a login/password reset, is that the only thing that is reset? I know we have static IPs set and would like everyting else to remain the same.
Welcome Duane_Jaeger. The gateway has been reset to the defaults. The password reset does not affect the gateway configuration file. No other changes were made to the gateway.
Welcome Oncothyreon. I you will send me a private message (PM) the RF MAC address and the account number, I will have the Tier 2 agent reset it to the default.
Good afternoon John. I would also like to have our username/password reset to default. Sorry to ask in a forum but the customer service automated phone disconnected multiple times.
Must be an epidemic. Will you please reset mine as well. I have a tech scheduled to be here anytime this afternoon. He must not know that this service was available online.
Works a treat! Thanks so much for your quick response. Too bad I can't get your service to setup and provision a new Docsis 3 at my home! I've put it off for a couple of weeks out of tier1 dread!
Hello, I would like the username & password on my gateway reset to their defaults. I too have the problem where what was supplied to me by the installer no longer works for some reason. Thanks for your assistance!
My school SAICTech is good to go. I had to reboot the modem however. I am not onsite at SJSTech and can't log in either. Can you send a reboot command?
