Equipment (Modems,Gateways)
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Router/cable password changed on me

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Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome LIsa. Thanks for the additional info. The gateway has been reset to the defaults.

 

Thank You

dparker161
New Member

Reset Gateway Credentials

Could I please get my gateway credentials reset to default.  Thank you.

 

 

Allen

Community Manager
Community Manager

Re: Reset Gateway Credentials

Welcome dparker161.  The gateway has been reset to the default.

 

Thank YOu

kilot
Visitor

Re: Router/cable password changed on me

I also would need the  gateway password reset to the default.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome kilot.  The gateway has been reset to the default.

 

Thank You

UllerRM
New Member

Re: Router/cable password changed on me

I also need my password reset to default.
willpbg
New Member

Re: Router/cable password changed on me

Can you please reset our password to default? 

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello UllerRM,

 

Welcome to the forum.

Password to the IP-Gateway has been set back to default.

Please try to sign in again.

 

Thank you

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello willpbg,

 

Welcome to the forum.

Password to the IP-Gateway has been set back to default.

Please try to sign in again.

 

Thank you

robscott
New Member

Re: Router/cable password changed on me

Guess its my turn to ask to be reset....

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello robscott,

 

Welcome to the forum.

Password to the IP-Gateway has been set back to default.

Please try to sign in again.

 

Thank you

tarpat1
New Member

Re: Router/cable password changed on me

I havent been able to even login once to mine. This service is not starting out well at all. Can I have my user/pass set to what I was told it was supposed to be?

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome tarpat1.  The gateway username/password has been reset to the defaults.

 

Thank You

aaronw
New Member

Re: Router/cable password changed on me

I'm having the same problem logging in to my modem/router. I tried both my password and the default 'cusadmin/highspeed' and neither works. The biggest problem was that after a power failure it switched the DHCP address of one of my machines, screwing a lot of stuff up.

xintriagop
New Member

Re: Router/cable password changed on me

Hi

Anyone know how to reset the password?

I am not able to log in Gateway.

Please let me know...

 

Thanks

Xavier

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Xintriagop.  The gateway username/password has been reset to the default.(cusadmin/highspeed). 

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome aaronw.  Please send me a PM (private message) with the RF Mac address of the gateway and I will have our Tier 2 group investigate the issue.

 

Thank You

btriplett
New Member

Re: Router/cable password changed on me

Can you please reset our password to default?

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello btriplett, password has been reset; please try to sign in again.

 

Thank you

leviarc
New Member

Re: Router/cable password changed on me

We also can no longer login to the Comcast Business Gateway using our credentials.  The default user name & password is also not accepted.  Please assist ASAP, so that we make make a necessary configuration change.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Leviarc.  Send me a PM (private message) with the account number and the RF MAC_Address of the gateway and I will have an agent reset it to default.

 

Thank You

Microlab
Visitor

Re: Router/cable password changed on me

Hello,  I cannot log in to one of our modems.  I think the password changed on me.  Can you reset the password for me?  Thank you.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello Microlab, password has been reset to default.

Please try to log in again.

 

Thank you

Microlab
Visitor

Re: Router/cable password changed on me

Thank you, but I still cannot log in to the modem.  We have two modems in our office, both with static IPs, is it possible the wrong one was reset?

Community Manager
Community Manager

Re: Router/cable password changed on me

Microlab,

 

That is definately plausible. Please send me your account information and the MAC address from the device that needs reset, so we can have an agent reset it for you.

 

 

Thank you

leodog
New Member

Admin Password not working-

I am having the same issue everyone is listing here- I was able to access my Modem and now I can not can it be reset please?

Tags (1)
leodog
New Member

Re: Need to reset username and password on SMCD3G-CCR Router

I am having the same issue - I was able to access my Modem and now I can not can it be reset please?

leodog
New Member

Re: Router/cable password changed on me

I am having the same issue everyone is listing here- I was able to access my Modem and now I can not can it be reset please?

Community Manager
Community Manager

Re: Need to reset username and password on SMCD3G-CCR Router

Welcome Leodog.  The gateway has been reset to the default.

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Leodog.  The gateway has been reset

Community Manager
Community Manager

Re: Admin Password not working-

Welcome leodog.  The gateway has been reset.

boodah
Visitor

Re: Admin Password not working-

I would like to have mine changed back default as well, I have no idea where I put the password. 

boodah
Visitor

Re: Admin Password not working-

Please?
Tags (1)
Community Manager
Community Manager

Re: Admin Password not working-

Welcome boodah.  The gateway has been reset to defaults.

 

Thank You

BlackPR
New Contributor

Re: Admin Password not working-

I need cusadmin password reset on my device.   Please do not reset all settings to default, as this will wipe critical configuration information.   Password reset only please.

Community Manager
Community Manager

Re: Admin Password not working-

Welcome BlackPR. The password has been reset to the default.

 

Thank You

BlackPR
New Contributor

Re: Admin Password not working-

Thanks... but no joy.   If there is a way to send Private messages, we can go over what I am using as the default.

BlackPR
New Contributor

Re: Admin Password not working-

Working now, thanks!

frankgrizz
New Member

Re: Router/cable password changed on me

My password needs to be reset please on my comcast SMC Business modem. 

 

Thanks!

Highlighted
Community Manager
Community Manager

Re: Router/cable password changed on me

Hello frankgrizz,

 

Welcome to the forum. Password has been set back to default, please try to sign in again.

 

Thank you

safarmer
New Member

Re: Router/cable password changed on me

Hi,

 

Would I be able to have my gateway password reset as well please?

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello safarmer,

 

Welcome to the forum. Password has been set back to default, please try to sign in again.

 

Thank you

CCIFS
Visitor

Re: Need to reset username and password on SMCD3G-CCR Router

Please reset my router as I do not have the username nor password.  Thanks.

Community Manager
Community Manager

Re: Need to reset username and password on SMCD3G-CCR Router

Welcome ccifs.  The gateway username/password has been reset to the default, cusadmin/highspeed.

 

Thank You.

judahfm
New Member

Re: Need to reset username and password on SMCD3G-CCR Router

Hi,

 

Can't log into my Router either..

 

Thanks..

Community Manager
Community Manager

Re: Need to reset username and password on SMCD3G-CCR Router

Welcome judahmf.  The gateway has been reset to the default.

 

Thank You

CBG
New Member

Re: Need to reset username and password on SMCD3G-CCR Router

Hi, I'm also locked out of my router. Can you please reset only the user/pass keeping all other settings intact? Thanks!
Community Manager
Community Manager

Re: Need to reset username and password on SMCD3G-CCR Router

Welcome CBG.  The gateway has been reset to the defaults, cusadmin/highspeed

 

Thank You

BFAerospace
New Member

Re: Router/cable password changed on me

my router's password got changed too, please help

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello BFAerospace, welcome to the forum.

 

Password has been reset back to default, please try to sign in again.

 

 

Thank you