Router/cable password changed on me

[Comcast_John]

Welcome LIsa. Thanks for the additional info. The gateway has been reset to the defaults.

Thank You

[dparker161]

Could I please get my gateway credentials reset to default.  Thank you.

Allen

[Comcast_John]

Welcome dparker161.  The gateway has been reset to the default.

Thank YOu

[kilot]

I also would need the  gateway password reset to the default.

[Comcast_John]

Welcome kilot.  The gateway has been reset to the default.

Thank You

[UllerRM]

I also need my password reset to default.

[willpbg]

Can you please reset our password to default? 

[Comcast_Jon]

Hello UllerRM,

Welcome to the forum.

Password to the IP-Gateway has been set back to default.

Please try to sign in again.

Thank you

[Comcast_Jon]

Hello willpbg,

Welcome to the forum.

Password to the IP-Gateway has been set back to default.

Please try to sign in again.

Thank you

[robscott]

Guess its my turn to ask to be reset....

[Comcast_Jon]

Hello robscott,

Welcome to the forum.

Password to the IP-Gateway has been set back to default.

Please try to sign in again.

Thank you

[tarpat1]

I havent been able to even login once to mine. This service is not starting out well at all. Can I have my user/pass set to what I was told it was supposed to be?

[Comcast_John]

Welcome tarpat1.  The gateway username/password has been reset to the defaults.

Thank You

[aaronw]

I'm having the same problem logging in to my modem/router. I tried both my password and the default 'cusadmin/highspeed' and neither works. The biggest problem was that after a power failure it switched the DHCP address of one of my machines, screwing a lot of stuff up.

[xintriagop]

Hi

Anyone know how to reset the password?

I am not able to log in Gateway.

Please let me know...

Thanks

Xavier

[Comcast_John]

Welcome Xintriagop.  The gateway username/password has been reset to the default.(cusadmin/highspeed). 

Thank You

[Comcast_John]

Welcome aaronw.  Please send me a PM (private message) with the RF Mac address of the gateway and I will have our Tier 2 group investigate the issue.

Thank You

[btriplett]

Can you please reset our password to default?

[Comcast_Jon]

Hello btriplett, password has been reset; please try to sign in again.

Thank you

[leviarc]

We also can no longer login to the Comcast Business Gateway using our credentials.  The default user name & password is also not accepted.  Please assist ASAP, so that we make make a necessary configuration change.

[Comcast_John]

Welcome Leviarc.  Send me a PM (private message) with the account number and the RF MAC_Address of the gateway and I will have an agent reset it to default.

Thank You

[Microlab]

Hello,  I cannot log in to one of our modems.  I think the password changed on me.  Can you reset the password for me?  Thank you.

[Comcast_Jon]

Hello Microlab, password has been reset to default.

Please try to log in again.

Thank you

[Microlab]

Thank you, but I still cannot log in to the modem.  We have two modems in our office, both with static IPs, is it possible the wrong one was reset?

[Comcast_Jon]

Microlab,

That is definately plausible. Please send me your account information and the MAC address from the device that needs reset, so we can have an agent reset it for you.

Thank you

[leodog]

I am having the same issue everyone is listing here- I was able to access my Modem and now I can not can it be reset please?

[leodog]

I am having the same issue - I was able to access my Modem and now I can not can it be reset please?

[leodog]

I am having the same issue everyone is listing here- I was able to access my Modem and now I can not can it be reset please?

[Comcast_John]

Welcome Leodog.  The gateway has been reset to the default.

[Comcast_John]

Welcome Leodog.  The gateway has been reset

[Comcast_John]

Welcome leodog.  The gateway has been reset.

[boodah]

I would like to have mine changed back default as well, I have no idea where I put the password. 

[boodah]

Please?

[Comcast_John]

Welcome boodah.  The gateway has been reset to defaults.

Thank You

[BlackPR]

I need cusadmin password reset on my device.   Please do not reset all settings to default, as this will wipe critical configuration information.   Password reset only please.

[Comcast_John]

Welcome BlackPR. The password has been reset to the default.

Thank You

[BlackPR]

Thanks... but no joy.   If there is a way to send Private messages, we can go over what I am using as the default.

[BlackPR]

Working now, thanks!

[frankgrizz]

My password needs to be reset please on my comcast SMC Business modem. 

Thanks!

[Comcast_Jon]

Hello frankgrizz,

Welcome to the forum. Password has been set back to default, please try to sign in again.

Thank you

[safarmer]

Hi,

Would I be able to have my gateway password reset as well please?

[Comcast_Jon]

Hello safarmer,

Welcome to the forum. Password has been set back to default, please try to sign in again.

Thank you

[CCIFS]

Please reset my router as I do not have the username nor password.  Thanks.

[Comcast_John]

Welcome ccifs.  The gateway username/password has been reset to the default, cusadmin/highspeed.

Thank You.

[judahfm]

Hi,

Can't log into my Router either..

Thanks..

[Comcast_John]

Welcome judahmf.  The gateway has been reset to the default.

Thank You

[CBG]

Hi, I'm also locked out of my router. Can you please reset only the user/pass keeping all other settings intact? Thanks!

[Comcast_John]

Welcome CBG.  The gateway has been reset to the defaults, cusadmin/highspeed

Thank You

[BFAerospace]

my router's password got changed too, please help

[Comcast_Jon]

Hello BFAerospace, welcome to the forum.

Password has been reset back to default, please try to sign in again.

Thank you