Router/cable password changed on me

[alcoholjustice]

Sent you PM with requested information.

Please expedite.

Thank you in advance.

[Comcast_Jacob]

Hello alcoholjustice

Your modem password has been reset back to default. Please let us know if any issues come up.

Thank you

[MidlandsLoft]

Hi. Administrator left without recording the password to our modem. Can i get it reset?

thanks

[Comcast_Jacob]

Hello MidlandsLoft

Your modem password has been reset back to default. Please let us know if any issues come up.

Thank you

[insurgent]

Hi Comcast_Person,

Will you please reset the username/password on my SMC modem when you have a moment?

Take care,

John

[Comcast_Jacob]

Hello insurgent

Your modem password has been reset back to default. Please let us know if any issues come up.

Thank you

[netadmin]

Our router cusadmin password has changed.  It did not revert to the default.  Could you reset the router remotely to factory defaults or can I do that locally?

Thanks

[Comcast_Jacob]

Hello keithc17 welcome to the forum

Your modem credentials have reset back  to default Username: cusadmin  Password:  highspeed

Please let us know if any issues come up

[Comcast_Jacob]

Hello netadmin welcome to the forum

Your modem credentials have reset back  to default Username: cusadmin  Password:  highspeed

Please let us know if any issues come up

[rainguy1970]

Please reset the password on my comcast modem.

[Comcast_Jon]

Hello rainguy1970,

Password has been reset back to default.
Please try to sign in again.


Thank you

[SpecPrint]

Comcast, 

Please reset the username/password on my SMC modem if possible. The default login no longer works.

Thank you!

[Comcast_Jon]

Hello SpecPrint,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[parrsky]

Hi,

I am having the same issue with my SMC Modem, I preformed 2 factory resets and still can not manage to get in.

Please reset my credentials. 

[SC-IT]

I'm having the same issue, please reset my credentials as well.

[Comcast_Jacob]

Hello parrsky

Your modem password has been reset back to default. Please let us know if any issues come up.

Thank you

[Comcast_Jacob]

Hello SC-IT

Your modem password has been reset back to default. Please let us know if any issues come up.

Thank you

[Stoneman]

Hi. I have the same problem. Could you please reset my modem as well? Thanks

[Comcast_Jacob]

Hello Stoneman welcome to the forum,

Your modem password has been reset back to default. Please let us know if any issues come up.

Thank you

[eli290]

Would you be able to reset my password?

[IronBowKent]

Can you please reset the username/password to default? Thanks!

[Comcast_Jacob]

Hello IronBowKent welcome to the forum,

Your modem password has been reset back to default. Please let us know if any issues come up.

Thank you

[rdwoody]

For some reason my default login and password are not working. Can I please have them reset?

[Comcast_Jon]

Hello eli290,

Welcome to the forum.

Sorry for the late reply to your request.

Password has been reset back to default.
Please try to sign in again.


Thank you

[Comcast_Jon]

Hello rdwoody,

Welcome to the forum.

Certainly we can assist you with this request.

Please send me the following information via private message, so I may assist.

1. Your Account numer

2. RF MAC address 

Thank you

[Comcast_Jon]

Hello rdwoody,

Welcome to the forum.

Thank you for the information.

Password has been reset back to default.
Please try to sign in again.


Thank you

[IronBowKent]

Thanks Jacob! I'm good to go.

[MathTeachers]

We also need to have our password reset to default.  I assume this does not change the settings that modified for my network?

[Comcast_Jacob]

Great to hear! Please let us know if you have any questions.

[Comcast_Jacob]

Hello MathTeachers welcome to the forum,

You are correct a password reset does not affect any other modem settings. You modem password has been reset back to default. Please let us know if any issues come up.

Thank you

[gg]

Can you please reset my password as well?

[Comcast_Jon]

Hello gg,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[innercircus]

I would like to get my router username/password reset to default as well. Do you need any special information from me to accomplish this? Thanks in advance! 🙂

[Comcast_Jacob]

Hello innercircus welcome to the forum,

Feel free to send me a private message with your account number or modem Mac address.

Thank you

[CMH]

Can someone reset our modem password to default. We are unable to logon to the modem.

Thanks,

[Comcast_Jacob]

Hello CMH welcome to the forum,

Your modem password has been reset back to default. 

Thank you

[AbeFroman]

Hello Comcast,

Can I please get the username/password of my router reset as well?

Thanks,

Michael

[Comcast_Jon]

Hello AbeFroman,

Welcome to the forum.

Sorry for the late reply to your request.

Password has been reset back to default.
Please try to sign in again.


Thank you

[Comcast_Jon]

AbeFroman,

I've received your private message in regards to setting  the IP-Gateway to bridge mode.

I've reply to the message.

Please review it and reply to me at your convenience.

Thank you

[fletch]

Hello Comcast,

Can I please get the username/password of my router reset as well?

Thanks, Andrew

[novikov]

 could i get a username/password reset on my router, 

[Comcast_John]

Hi fletch.  The gateway username & password have been set to the defaults. login:cusadmin password:highspeed.

Thank You

[Comcast_John]

Hi novikov. The gateway username & password have been set to the defaults. login:cusadmin password:highspeed.

Thank You

[novikov]

Thank you very much i am able to get in there now.

[Comcast_Jacob]

Thank you for the follow up, I'm glad to hear that you can now login.

[jamesdav1]

Need to have password set to default. Whom can I PM with account & MAC?

[Comcast_Jon]

Hello jamesdav1,

Please send me the MAC address and the account number to me.

I can reset the IP-Gateway for you.

Thank you

[Comcast_Jon]

Hello jamesdav1,

I've receive your message, and thank you for the information.

Password has been reset back to default.
Please try to sign in again.


Thank you