Equipment (Modems,Gateways)
Community Manager
Community Manager

Re: Router/cable password changed on me

Hello sparkplug,

 

Welcome to the forum.

Password on the IP-Gateway has reset back to default and sent you a private message with the requested information.

Please try to login again.

 

Thank You

jmfahnbulleh
Visitor

Gateway Credentials Not Working

Dear Business Class,

 

Can you please reset my gateway to the default username and password so that I can log in and make some changes to my settings??

 

Thanks in advance,

JMF

 

Community Manager
Community Manager

Re: Gateway Credentials Not Working

Hello JMF,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

jburkesr03
New Member

Re: Gateway Credentials Not Working

Dear Business Class,

 

Can i please have the password reset on our Modem.  Unable to login to open ports.  Thanks.

 

John

SJTS

Community Manager
Community Manager

Re: Gateway Credentials Not Working

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

PrimalScreen
New Member

Re: Gateway Credentials Not Working

Could we get a login reset, please?

I'm brand new to the forums, so if you need more info, I can provide.

Thanks.

Highlighted
Community Manager
Community Manager

Re: Gateway Credentials Not Working

Hello PrimalScreen,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

Microlab
Visitor

Re: Gateway Credentials Not Working

Hello,

 

My password has changed as well, and I cannot login to my Comcast Gateway.  Please help.

 

Thank you.

Community Manager
Community Manager

Re: Gateway Credentials Not Working

Hello Microlab,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

Microlab
Visitor

Re: Gateway Credentials Not Working

Thank you for resetting the password, but I still cannot login to my SMCD3G-DDR gateway.  Can you point me to where I can find the default username and password?  I have tried a few that I have seen, but none of them seem to work.

 

Thank you in advance.

Microlab
Visitor

Re: Gateway Credentials Not Working

Ignore my last post; I guess it just needed some refresh time.  Thank you again.

Mike706
New Member

Re: Gateway Credentials Not Working

I need mine reset to default also.  I just tried to login to the SMC router/modem and discovered my password is no longer valid, and the default password I knew of doesn't work.   So please pm me the default password.

ARossi
New Member

Re: Gateway Credentials Not Working

Edit: Problem solved. Sorry for the noise.

FrozenQ42
New Member

Re: Router/cable password changed on me

Hello,

 

My password has changed as well, despite a hard resert, so I cannot login to my Comcast Gateway.  Can you please reset it?

 

Thank you.

Community Manager
Community Manager

Re: Gateway Credentials Not Working

Hello Mike,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello FrozenQ42,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

cguyer
Visitor

Re: Router/cable password changed on me

Don't know the gateway login. Get a reset please.

 

Thanks,

Colby

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Colby.     The gateway password has been reset to the default.

 

Thank you

michaelardai
New Member

Re: Router/cable password changed on me

Please reset my gateway password.  Thanks very much.

/mike

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello michaelardai,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

bitblaster
New Contributor

Re: Router/cable password changed on me

Hi,

 

I also am having this problem.

In my case, I changed the password on my Comcast Business Gateway to a strong 16 character password.

Upon saving, it asked me to login again.

The copy/pasted password is not being accepted. No typos here.

I don't want to reset the router and lose the settings.

 

Please reset the admin interface password on my modem.

 

I am also incredibly amazed that the router admin interface was exposed directly to the Internet! I did not explicitly enable WAN accessiblity to manage the modem.

 

What can I do to prevent this from happening again? What is the maximum password length that will avoid this problem? 8 characters? Where is the option to disable WAN management of the modem?

 

Thank you,

--Steve

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Bitblaster.  Please see the PM as it contains your current LAN side password.  Test utilizing your current password were successful.  Remote login access via WAN interface is access list (ACL) restricted to comcast test center IP addresses and the password is changed each day.   Your  concern that the login screen is visible to anyone that knows the WAN IP has been referred to Comcast Engineering.  Please check back for updates.   

 

Thank you

bitblaster
New Contributor

Re: Router/cable password changed on me

Thank you! Your PM shows me that the password change page seems to have truncated the last character. The 16 character password became 15. Note that I am using the latest version of Mac OS X Safari. If other people are having this problem, try using the same password, without the last character. I understand how convenient it is to recover the plain text password, but it is also disturbing that the business Internet gateway allows Comcast technicians to recover the plain text password from the device. The last two embedded devices I worked on required passwords to be stored as hashed values instead of plain text.
DarthPhomet
New Member

Re: Router/cable password changed on me

Could I have my login & pass reset?

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello DarthPhomet,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

zmansbr
Visitor

Re: Router/cable password changed on me

Hello,

 

Same situation here - can you please reset my router/gateway password as well?

 

thanks much,

zmansbr

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Zmansbr.    The gateway password has been reset to the default.

 

Thank You

 

NerdyDrunk
New Member

Re: Router/cable password changed on me

I am having the same issue where I am not able to access my cable modem to check port openings or DMZ settings.

If possible, can I please have my password reset?

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome NerdyDrunk.  The gateway password has been reset to the default.

 

Thank you

NerdyDrunk
New Member

Re: Router/cable password changed on me

Thank you for the help.

Worked perfectly.

xstevens
New Member

Re: Router/cable password changed on me

Dear Business Class,

 

Can you please reset my gateway to the default username and password so that I can log in and make some changes to my settings??

 

Thanks in advance,

 

Tom Stevens

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome xstevens.  The gateway password has been reset to the default.

 

Thank You

xstevens
New Member

Re: Router/cable password changed on me

Thanks for the quick response, John. I do appreciate it. -xstevens

dennisvsf
New Member

Re: Router/cable password changed on me

Our router password has also been reset to something else. Can you please set it back to the default for us.

 

Many Thanks!

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello dennisvsf,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

dennisvsf
New Member

Re: Router/cable password changed on me

Thanks Jon! I'm back in...

 

cheers!

Dennis

djbokka
New Member

Re: Router/cable password changed on me

Can I please be next? I'm running out of hair and finally found this forum.

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello djbokka,

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

 

P.S.: I hope I've saved you some hair...

gilleco
New Member

Re: Router/cable password changed on me

I also have login problem.

I don't know the default ID & password

I've tried some but those didn't work

John, would you please help

Community Manager
Community Manager

Re: Router/cable password changed on me

Hello gilleco,

 

Welcome to the forum.

I have sent you the default ID & password to via private message, so please check it for information and try log in again.

 

 

Thank You

 

 

Wdbc_tech
New Member

Re: Router/cable password changed on me

Can I get a password reset to the gateway as well?

KCarterSr
New Member

Re: Router/cable password changed on me

I can no longer login to my Business router. What changed? Can you reset it for me please?

Community Manager
Community Manager

Re: Router/cable password changed on me

Wdbc_tech

 

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

 

 

Thank You

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome KCarterSr.  We have reset the gateway password to default.

 

 

BBC
New Member

Re: Router/cable password changed on me

I am dealing with the same issue as everyone else. I cannot login to my gateway. Please reset PW and Username

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome BBC.   We have reset the gateway password to default.

hamburgerman
Visitor

Re: Router/cable password changed on me

Having same problem with one of my Comcast modems. I called in to the help line and they seemed unable to help me. Hopefully this forum will do the trick! Thank you,

 

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Welcome Hamburgerman.  We have reset the gateway password to default.

hamburgerman
Visitor

Re: Router/cable password changed on me

The reset is not working. When I try to login with the default user and password via secure socket https:// I get the following message:

 

Access Error: Access Denied

Detected CSRF Attack

 

When I login via regular http:// I get a simple "Acess denied"

 

Any help is greatly appreciated,

 

 

Community Manager
Community Manager

Re: Router/cable password changed on me

Hamburgerman.  Please see the PM for additional information.

 

Thank you