Router/cable password changed on me

[Comcast_Jon]

Hello sparkplug,

Welcome to the forum.

Password on the IP-Gateway has reset back to default and sent you a private message with the requested information.

Please try to login again.

Thank You

[jmfahnbulleh]

Dear Business Class,

Can you please reset my gateway to the default username and password so that I can log in and make some changes to my settings??

Thanks in advance,

JMF

[Comcast_Jon]

Hello JMF,

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

Thank You

[jburkesr03]

Dear Business Class,

Can i please have the password reset on our Modem.  Unable to login to open ports.  Thanks.

John

SJTS

[Comcast_John]

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

[PrimalScreen]

Could we get a login reset, please?

I'm brand new to the forums, so if you need more info, I can provide.

Thanks.

[Comcast_Jon]

Hello PrimalScreen,

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

Thank You

[Microlab]

Hello,

My password has changed as well, and I cannot login to my Comcast Gateway.  Please help.

Thank you.

[Comcast_Jon]

Hello Microlab,

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

Thank You

[Microlab]

Thank you for resetting the password, but I still cannot login to my SMCD3G-DDR gateway.  Can you point me to where I can find the default username and password?  I have tried a few that I have seen, but none of them seem to work.

Thank you in advance.

[Microlab]

Ignore my last post; I guess it just needed some refresh time.  Thank you again.

[Mike706]

I need mine reset to default also.  I just tried to login to the SMC router/modem and discovered my password is no longer valid, and the default password I knew of doesn't work.   So please pm me the default password.

[ARossi]

Edit: Problem solved. Sorry for the noise.

[FrozenQ42]

Hello,

My password has changed as well, despite a hard resert, so I cannot login to my Comcast Gateway.  Can you please reset it?

Thank you.

[FrozenQ42]

Hello,

My password has changed as well, despite a hard resert, so I cannot login to my Comcast Gateway.  Can you please reset it?

Thank you.

[Comcast_Jon]

Hello Mike,

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

Thank You

[Comcast_Jon]

Hello FrozenQ42,

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

Thank You

[cguyer]

Don't know the gateway login. Get a reset please.

Thanks,

Colby

[Comcast_John]

Welcome Colby.     The gateway password has been reset to the default.

Thank you

[michaelardai]

Please reset my gateway password.  Thanks very much.

/mike

[Comcast_Jon]

Hello michaelardai,

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

Thank You

[bitblaster]

Hi,

I also am having this problem.

In my case, I changed the password on my Comcast Business Gateway to a strong 16 character password.

Upon saving, it asked me to login again.

The copy/pasted password is not being accepted. No typos here.

I don't want to reset the router and lose the settings.

Please reset the admin interface password on my modem.

I am also incredibly amazed that the router admin interface was exposed directly to the Internet! I did not explicitly enable WAN accessiblity to manage the modem.

What can I do to prevent this from happening again? What is the maximum password length that will avoid this problem? 8 characters? Where is the option to disable WAN management of the modem?

Thank you,

--Steve

[Comcast_John]

Welcome Bitblaster.  Please see the PM as it contains your current LAN side password.  Test utilizing your current password were successful.  Remote login access via WAN interface is access list (ACL) restricted to comcast test center IP addresses and the password is changed each day.   Your  concern that the login screen is visible to anyone that knows the WAN IP has been referred to Comcast Engineering.  Please check back for updates.   

Thank you

[bitblaster]

Thank you! Your PM shows me that the password change page seems to have truncated the last character. The 16 character password became 15. Note that I am using the latest version of Mac OS X Safari. If other people are having this problem, try using the same password, without the last character. I understand how convenient it is to recover the plain text password, but it is also disturbing that the business Internet gateway allows Comcast technicians to recover the plain text password from the device. The last two embedded devices I worked on required passwords to be stored as hashed values instead of plain text.

[DarthPhomet]

Could I have my login & pass reset?

[Comcast_Jon]

Hello DarthPhomet,

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

Thank You

[zmansbr]

Hello,

Same situation here - can you please reset my router/gateway password as well?

thanks much,

zmansbr

[Comcast_John]

Welcome Zmansbr.    The gateway password has been reset to the default.

Thank You

[NerdyDrunk]

I am having the same issue where I am not able to access my cable modem to check port openings or DMZ settings.

If possible, can I please have my password reset?

Thank You

[Comcast_John]

Welcome NerdyDrunk.  The gateway password has been reset to the default.

Thank you

[NerdyDrunk]

Thank you for the help.

Worked perfectly.

[xstevens]

Dear Business Class,

Can you please reset my gateway to the default username and password so that I can log in and make some changes to my settings??

Thanks in advance,

Tom Stevens

[Comcast_John]

Welcome xstevens.  The gateway password has been reset to the default.

Thank You

[xstevens]

Thanks for the quick response, John. I do appreciate it. -xstevens

[dennisvsf]

Our router password has also been reset to something else. Can you please set it back to the default for us.

Many Thanks!

[Comcast_Jon]

Hello dennisvsf,

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

Thank You

[dennisvsf]

Thanks Jon! I'm back in...

cheers!

Dennis

[djbokka]

Can I please be next? I'm running out of hair and finally found this forum.

[Comcast_Jon]

Hello djbokka,

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

Thank You

P.S.: I hope I've saved you some hair...

[gilleco]

I also have login problem.

I don't know the default ID & password

I've tried some but those didn't work

John, would you please help

[Comcast_Jon]

Hello gilleco,

Welcome to the forum.

I have sent you the default ID & password to via private message, so please check it for information and try log in again.

Thank You

[Wdbc_tech]

Can I get a password reset to the gateway as well?

[KCarterSr]

I can no longer login to my Business router. What changed? Can you reset it for me please?

[Comcast_Jon]

Wdbc_tech

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

Thank You

[Comcast_John]

Welcome KCarterSr.  We have reset the gateway password to default.

[BBC]

I am dealing with the same issue as everyone else. I cannot login to my gateway. Please reset PW and Username

[Comcast_John]

Welcome BBC.   We have reset the gateway password to default.

[hamburgerman]

Having same problem with one of my Comcast modems. I called in to the help line and they seemed unable to help me. Hopefully this forum will do the trick! Thank you,

[Comcast_John]

Welcome Hamburgerman.  We have reset the gateway password to default.

[hamburgerman]

The reset is not working. When I try to login with the default user and password via secure socket https:// I get the following message:

Access Error: Access Denied

Detected CSRF Attack

When I login via regular http:// I get a simple "Acess denied"

Any help is greatly appreciated,

[Comcast_John]

Hamburgerman.  Please see the PM for additional information.

Thank you