Router/cable password changed on me

[agsadmin]

Is it possible to get a reset on my Comcast SMC modem / router - I have been locked out ! 

Thanks ,

Jon 

[Comcast_Jacob]

Hello agsadmin welcome to the forum,

Your SMC modem's password has been reset to default. Please let us know if any issues come up.

Thank you

[jhoyle]

Hello, I am unable to log into my modem with the cusadmin account. Could you please reset it to the default? Thank you very much in advance!

[Comcast_Jacob]

Hello jhoyle welcome to the forum,

Your modem's password has been reset to default. Please let us know if any issues come up.

Thank you

[jhoyle]

Wow...Consider me impressed with the customer service! That was fast, and I am able to log in now. Thanks again! 

[Comcast_Jacob]

You are very welcome I'm glad to hear it's working for you now!

[exeterap]

Is it possible to get a reset on my Comcast SMC modem / router? It won't let me in!

Thanks,

Trey

[exeterap]

Is it possible to get a reset on my Comcast SMC modem / router? It won't let me in!

Thanks,

[exeterap]

Trey

[Comcast_Jacob]

Hello exeterap welcome to the forum,

Your modem's password has been reset to default. Please let us know if any issues come up.

Thank you

[lonnieb554]

I can no longer log into my router is it possible to reset to factory settings?

[Comcast_Jacob]

Hello lonnieb554 welcome to the forum,

Your modem's password has been reset to default. Please let us know if any issues come up.

Thank you

[kmaxx]

Hi, looks like my SMC router has also reset the cusadmin password so will need a reset, thanks!

[Comcast_Jacob]

Hello kmaxx

Your modem's password has been reset to default. Please let us know if any issues come up.

Thank you

[diriana]

I also need my router password reset. the cusadmin/highspeed combination no longer works. My router model is SMCD3G. Can anyone point me to the place where I can request this?

[Comcast_Jacob]

Hello diriana

Your modem's password has been reset to default. Please let us know if any issues come up.

Thank you

[Larry]

Please Remove

[Comcast_Jon]

Hello Larry,

Welcome to the forum.

Community would like to assist but can clarify your issue?

Thank you

[Personamb]

I also need my router password reset. The cusadmin/highspeed combination no longer works for me. Can you guys help me out? Thanks!

[sterno74]

I need a reset of my cable modem password please.  Thanks!

[Comcast_Jacob]

Hello Personamb welcome to the forum,

Your modem's password has been reset to default. Please let us know if any issues come up.

Thank you

[Comcast_Jacob]

Hello sterno74 welcome to the forum,

Your modem's password has been reset to default. Please let us know if any issues come up.

Thank you

[Gakusei]

Hello,

I am unable to log into my SMC modem as the password/username is no longer the default. Please reset the default login information. Please and thank you.

[Comcast_Jacob]

Hello Gakusei welcome to the forum,

Your modem's password has been reset to default. Please let us know if any issues come up.

Thank you

[Gakusei]

Thank you Mr. Jacob. However I just tried to login into the modem and it stated the username/password is still invalid.

[hardwareandtools]

Hello,

We are also having the same issue with our modem. The password was changed several months back but was not documented as to what the password was so we cannot get in to tweak any settings.

[Comcast_John]

Hi hardwareandtools. The gateway username/password has been set to the defaults. Login: cusadmin  Password: highspeed Access is via the LAN IP 10.1.10.1

Thank You

[Comcast_John]

Hi Gakusei.  The gateway username/password has been set to the defaults. Login: cusadmin  Password: highspeed Access is via the LAN IP 10.1.10.1.  Please let me know if your a now able to access the gateway.

Thank You

[Gakusei]

Hello John. Thank you, I was able to get in.

[Comcast_Jacob]

Gakusei sorry for the delay,

I'm glad to hear that you are able to login now. Please let us know if any issues come up.

[jasonlw1512]

I am also in the same situation.  Could I get the password reset to default on my SMCD3G?  Much appreciated

[loudnate]

I'm in the same situation. Please reset my username/password. Thanks!

[Comcast_Jacob]

Hello jasonlw1512

The gateway username/password has been set to the defaults. Login: cusadmin  Password: highspeed Access is via the LAN IP 10.1.10.1

Thank You

[Comcast_Jacob]

Hello loudnate

The gateway username/password has been set to the defaults. Login: cusadmin  Password: highspeed Access is via the LAN IP 10.1.10.1

Thank You

[jasonlw1512]

works, thank you.

[crankymate]

I am in the same boat as all these other folks, and can not login. Can you please reset my username/password to the default? 

Thanks!

[Comcast_Jon]

Hello crankymate,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[lblcm]

It's a fascinating phenomenon how I can never remember a password unless i'm in the exact same state of mind as when I thought it up. I need my router login reset, and I suspect I will remember what password I set last time the instant I go to set a new one.

Thanks a bunch.

[Comcast_Jon]

Hello Iblcm,

Welcome back to the forum.

Certainly we can assist.

Please send me the following information via pm(private message).

1. The RF MAC address of the IPGW

2. Your Account number

Thank you

[Comcast_Jon]

Iblcm,

Thank you for the information. I've your message and reset the password  to default.

Please try to sign in again.


Thank you

[deadbird]

Seems like everyone is having this problem. Can you reset mine as well? Thank you.

[Comcast_Jon]

Hello deadbird,

Welcome to the forum.

Certainly we can assist.

Please send me the following information via pm(private message).

1. The RF MAC address of the IPGW

2. Your Account number

[Comcast_Jon]

Hello deadbird,

Thank you for the information.

Password has been reset back to default.
Please try to sign in again.


Thank you

[StrikeIT]

Joining the thread. We also need the router cusadmin reset please.

[Comcast_Jacob]

Hello StrikeIT

The gateway username/password has been set to the defaults. Login: cusadmin  Password: highspeed Access is via the LAN IP 10.1.10.1

Thank You

[kclyde]

Can you reset mine too?

[007zszmz]

request username/password set to default.

[Comcast_Jon]

Hello kclyde,

Welcome to the forum.

Sorry for the late reply to your query.

Do you still need the PW reset on the IP-Gateway?

If you do, please repost so we may assist.

Thank you

[kclyde]

Thanks.  I was helped over phone also.  I guess this is something I cannot do by hitting the reset on the device?

[Comcast_Jon]

Hello 007zszmz,

Welcome to the forum.

Please send me the following information via pm (private message) and I can reset it for you.

1. Your Name

2. Your Account Number

3. The RF MAC of the IP-Gateway

Thank you

[Comcast_Jon]

Good to hear kclyde that our team was able to assist you.

Technically you can reset the password if you press the button on the back of the IP-Gateway.

But this will reset the unit to "factory" status and removes all custom settings on it, such as port forwarding rules.

If at all possible a manual password reset via a support call (or post on this forum) will be the better option.

Thank you for the follow-up!

[keithc17]

I need to reset the router becuase I do not know my login or password. Can you help?