Router/cable password changed on me

[Comcast_John]

TECHno.  The password has been reset to the default.  Let us know if you need further assistance.

Thank you

[Ronbo]

Looks like a common problem.  Please reset my user/password as well.  Thanks!

[TECHno]

THANKS

[Comcast_John]

Welcome Rondo. The password has been reset to the default.  Check the private message for additional details.

Thank you

[Kageryu]

Greetings,

I'm in the same situation. My original default login also no longer works and I need to check some port dmz settings. Thanks in advance!!!

[ZMCPA]

I am having the same problem since the firmware was updated. I can no longer access my Router/Modem.

Can you reset the password back to default for me.

Thank you in advance

[Comcast_John]

Welcome Kageryu. The gateway password has been reset to the default.

[Comcast_John]

Welcome ZMCPA.  The gateway password has been reset to the default

[ZMCPA]

Thank You for the fast response

[seattleman78]

One more here in need of a modem login password reset. Glad to see it's a common problem. I knew something was up when all my usual passwords didn't work.

TIA for the help.

[Comcast_Jon]

Hello seattleman78,

Welcome to the forum.

Password on the IPGW has been reset back to default.

Please try to login again.

Thank You

[seattleman78]

Very cool, thanks Jon

[m-marion]

I have two gateways.  One which was just installed today and I know the password of and the second which I can't remember.  Could a Comast associate please remotely reset the password.  Thank you.

[Comcast_Jon]

Hello m-marion,

Welcome to the forum.

We can reset the password back to default for you; however, we need to know which "one" of the two IP-Gateways we need to reset.

Please send me a PM (private message) with the IP-Gateway's M.A.C address then I will reset it for you or I can reset them both if you prefer.

Thank You

[Decantur]

May I have a password reset, please?

Thanks in advance.

[renner2]

Could you also reset the password to my gateway?

[Comcast_Jon]

Hello renner2,

Welcome to the forum.

Password on the IP-Gateway has been reset back to default.

Please try to login again.

Thank You

[Comcast_John]

Welcome Decantur.  The gateway password has been reset to the default.  

Thank you

[wm]

Please reset my modem credentials. I am not able to login with the default anymore.

[Comcast_John]

Welcome WM.  The gateway password has been reset to the default.

Thank you

[Radial]

My password has been reset also.

[Comcast_John]

Welcome Radial.   The gateway password has been reset to the default.

Thank you

[nhs]

Please reset the password on my gateway as well.

[Comcast_John]

Welcome NHS.  The gateway password has been reset to the default.

[erscrco]

I am also unable to log in with my password or default password.  Can it be reset?

[Comcast_John]

Welcome Erscrco.  The gateway has been reset to the default

[glenglenglen]

I am having the same problem since the firmware was updated. I can no longer access my Router/Modem.

Can you reset the password back to default for me.

Thank you in advance

[Comcast_Jon]

hello glenglenglen,

Welcome to the forum.

Password on the IP-Gateway has been reset back to default.

Please try to login again.

Thank You

[runelind]

Hello, please reset my password as well.

Thanks,

[Comcast_John]

Welcome runelind.  The gateway has been reset to the default

[SRChicago]

Please reset the password of my Comcast Business Gateway as well.

[Comcast_Jon]

Hello SRChicago,

Welcome to the forum.

Password on the IP-Gateway has been reset back to default.

Please try to login again.

Thank You

[sbrown]

Hi,

My login information seems to have changed too.  Can you please reset my password to the default?

Thank you!

[Comcast_Jon]

Hello sbrown,

Welcome to the forum.

Password on the IP-Gateway has been reset back to default.

Please try to login again.

Thank You

[sbrown]

It works! Thank you! Now I dont have to do a hard reset and reprogram it.

Thanks again.

[Comcast_Jon]

Glad to be of assist.

Please feel free to post any technical question or concern on our forum.

Thank You

[donutcritic]

Hi.. I cannot login to my router with the default admin password.  I've tried resetting the device via the rear button to no avail.  Is it possible to remotely reset the device to factory settings so I can change a port forwarding config?

thanks.

[Brian_M]

Hello,

I too have lost access to my router, please reset the password back to default.

Thanks!

Brian

[Comcast_John]

Welcome Donutcritic.  The gateway password has been reset to the default.

Thank you

[Comcast_John]

Welcome Brian_M.  The Gateway password has been reset to the default.

Thank You

[Arc]

We are also in need of a reset of our router/gateway password.

Thanks in advance.

[halo]

Our SMC Router password has also been corrupted and needs to be reset to its default.  

Thanks in advance!

[Comcast_Jon]

Hello Arc,

Welcome to the forum.

Password on the IP-Gateway has been reset back to default.

Please try to login again.

Thank You

[Comcast_Jon]

Hello halo,

Welcome to the forum.

IP-Gateway's password has been reset back to default.

Please try to login again.

Thank You

[mario_mrg]

Hi, 

Mine seems to have reset as well and I can't get into it. Can you please reset the login name and password? Also, will doing this wipe the static IP block assigned to it? Thanks.

Mario

[Comcast_John]

Welcome Mario_mrg. The Gateway password has been reset to the default.

Thank you 

[mario_northblok]

Please reset the password on my gateway to default as well. Thank you.

[Comcast_John]

Welcome Mario_Northblok.  The Gateway password has been reset to the default.

Thank you

[jsherloc]

Hi John. Noticed I couldn't login to my SMC business class modem. I must have lost the password, or it changed for some other reason. Can you reset the password back to the default (I have that one)? Thanks!