Router/cable password changed on me

[dbhaffey]

Need to login to my modem/router using the default u/p. and rrunning into the same issue. I have tried recycling the modem to no avail. Pleae Help

[Comcast_John]

Hi dbhaffey.  The gateway username/password has been set to the defaults.

Thank You

[sslawnmower1]

Request: username/password reset to default (SMC D3G-CCR)

Thanks~

[Comcast_Jon]

Hello sslawnmower1,

Welcome to the forum. IP-Gateway's pw has been set back to default.

Please try to sign in again.

Thank you

[sslawnmower1]

#appreciation

Logged in...

[Comcast_Jon]

Glad to be of assist!

If you have any other question or can assist the community, please do so.

We look forward to your presence in the forum.

Thank you

[tdoris_protek]

May I have a password reset, please? Thanks in advance.

[kilot]

after the modem has been replaced can not login to it.

Please reset username/password to default.

Thanks in advance.

[Comcast_John]

Hi kilot.  The gateway username/password has been set to the default.

Thank You

[kilot]

Hi,

I still can't login, cusadmin/highspeed doesn't work.

Thanks.

[kilot]

Please, try reset  to default it again.

Thank you.

[Comcast_John]

HI kliot.  Please send me a private message with WAN MAC Address of the device. and I will have our Tier 2 agent verify that the username/password is set to cusadmin/highspeed as well as access via the LAN IP.

Thank You

[jpmcdon]

Could you please also reset the password on my gateway, which has been changed somehow.  Thanks!

[Spash2307]

My username and password for SMCD3G needs to be reset also. It keeps saying login attempt failed? Does this mean it was the wrong username and password? Thanks

[Comcast_Jon]

Hello jpmcdon,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[Comcast_Jon]

Hello Spash2307,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[ghasenei]

I cannot login to my router either. Please reset to default.

[Comcast_Jon]

Hello ghasenei,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[mebsafco]

Hello Comcast_Jon,

I am also unable to log into the Comcast Business Gateway with the default password.  Can you reset the password without resetting all the other settings?

Also, is there any way to access the the gateway from outside the office?  It seems that every time we have a cable outage we have to reset the modem before we have internet access to the office.  It would be nice to reset it remotely rather than having to drive into the office at 3AM to reset the modem before anyone else gets to the office.

Best Regards,

[Comcast_Jon]

Hello mebasfaco,

Welcome to the forum.

Certainly I can reset the password for you.

Please send me the following information via private message, so I may assist.

1. Your account number

2. The RF MAC address of the IP-Gateway

Thank you

[rboco]

Same issue here.  Unable to login to modem with default username and password.  Please reset password.  Let me know if you need additional info.  Thanks!

[intfac]

Another one for the list.  I too changed passwords using a generator so typing was not the issue.  Immediately tried to log in but nothing works.  Manual reset also does nothing.

Can you reset please?  Thanks

[Comcast_Jon]

Hello intac,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[Comcast_Jon]

rboco,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[rboco]

That solved it.  Much appreciated!

[Comcast_Jon]

Glad to be of assist.

If you have any other question or can help the community, please post.
We look forward to your presence in the forum!


Thank you

[skarai]

Can I please have the router pwd reset?

[Comcast_Jon]

Hello skarai,

Welcome to the forum.

Can you send me the following information so I may assist?

1. Your Name

2. The RF MAC address of the IP-Gateway

3. Your business account number

Thank you

[JimS]

Jon Sent you my info in a prvt messg. please reset our pw and user login

thank you!

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[Comcast_Jon]

Thank you, much appreciated.

Password has been reset back to default.
Please try to sign in again.


Thank you

[mebsafco]

Hi Jon,

Info was sent by private message a few days ago.  Sorry for the slow response.  Please reset the password to default.

Thanks

[Comcast_Jon]

Hello mebsafco,

Good conversing with your through the pm and thank you for the information.

As we discussed, a t/c to replace the unit will be able to address this issue.

Thank you 

[MidwestArchive]

Good Afternoon,

I just sent a pair of pm's (forgot my acct #...) in the hope that I can get a reset sent to my unit as well.

Thanks in advance

Edgar DeWitt

[Comcast_Jon]

Hello Edgar,

Welcome to the forum.

Thank you for the detail information. I appreciate it.

I've just reset the password on the IP-Gateway to default (highspeed)

Please try to sign in again.

Thank you

[Comcast_Jon]

Hello Skarai,

Thank you for information.

Password has been reset back to default.
Please try to sign in again.


Thank you

[skarai]

Thanks for your efforts Jon. I even powercycled the Netgear - still no luck to log back in with the typical cusadmin\highspeed combination.  If I were to reset the modem will it pull down the correct configuration without further required interaction? Any idea on when we can get routed ipv6?  

 Best regards

 Sassan

[Comcast_Jon]

skarai,

I've just reset the password once again on your IP-Gateway.

Please try to sign in again.

If you were to reset the modem (not power cycle but full reset using the reset button) it will set the device to factory.

It will download the latest firm and configuration. Please note however to save "any" custom setting you entered, such as port forwarding, website access and etc.

For information on IPv6 please join us here on the dedicated IPv6 community board.

Thank you

[EclipseAnalytics]

Unable to logon to my Netgear CG3000DCR using default username and pword. Also, will these be the same ones to set up my network access?

[Comcast_Jon]

Hello EclipseAnalytics,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[skarai]

Jon,

I even worked with the reset button on the gateway - stil no luck looging back in. I am at this point considering to repalce this Netgear CG3000DCR with a Cisco gateway to allow for Dual Stack assignment of IPs. As far as I can tell only the aging Cisco DPC3008 is currently officially suppoted. Any chance the Cisco DPC3010 will be officially supported by Comcast anytime soon?

 Best regards

 Sassan 

[maacodelran]

Need some help getting into our modem here, default passwords don't seem to work and I don't remember changing it, any help would be appreciated.

[Comcast_Jacob]

Hello maacodelran,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[Comcast_Jacob]

Hello maacodelran,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[Comcast_Jon]

skarai,

Sorry for the late reply to your question.

I've reset the IP-Gateway (netgear) as requested.

When you were trying access it did you directly connect to it?

As for CIsco DPC3010 it is not supported at this time but I will forward to our product support team for future consideration.

As for an alternative have you consider using our CISCO DPC3939B?

It is latest IP-Gateway in use with our network.

Thank you

[toblerone16]

My SMCD3G-CCR Comcast Business Gateway apparently locked me out - neither my credentials nor the default credentials would allow me to login.

Error message: The login has failed!

Can it be remotely reset? Thank you!

[Comcast_Jon]

Hello toblerone16,

Welcome to the forum.

Password has been reset back to default.
Please try to sign in again.


Thank you

[abqnative]

I am having the same issue.  Why would the password be changed without telling your customers?  Please reset my password so I can port forward 80.  I have spent hours trying to figure this out... what a waste of time.

[Comcast_Jon]

Hello adqnative,

Welcome to the forum.

Sorry for the inconvenience cause by this password reset.

I've just replied back to your message.

Please send us the information so we may assist.

Thank you

[Comcast_Jon]

adqnative,

Thank you for the information.

Password has been reset back to default.
Please try to sign in again.


Thank you

[Alex]

Please reset my business gateway as well.

[Comcast_Jon]

Hello Alex,

Welcome to the forum.

Certainly I can reset the password for you.

Please send me the following information via private message, so I may assist.

1. Your account number

2. The RF MAC address of the IP-Gateway