Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
Male IT Specialist Holds Laptop and Discusses Work with Female Server Technician. They're Standing in Data Center, Rack Server Cabinet is Open.
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Visitor

Router Password seems to have changed

I just got a new setup this week with a leased router and static IP addresses.  I switched to bridge mode and back to router mode and now I cannot log in.  i tried my password and the default one.  nothing works.

 

 

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3 REPLIES 3
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Official Employee

Re: Router Password seems to have changed

Thanks for taking the time to reach out to us through our business forums regarding your static IP issues. I would love to assist with the connection issues.  I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. Can you please reach out through private message with your first and last name, business service address and account number or phone number?

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Visitor

Re: Router Password seems to have changed

I called support.  The modem was not setup properly when it was installed.

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Official Employee

Re: Router Password seems to have changed

I am glad to hear that you were able to reach one of our expert specialists over the phone I am so sorry to hear that the modem was not set up correctly. Is everything currently meeting expectations? Were there any further questions or concerns that I can address for you? 

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