Equipment (Modems,Gateways)
Modems, Gateways, and Networking Devices
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New Member

Router Login Password Reset

How do we reset our router password to default?

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Official Employee

Re: Router Login Password Reset

Thanks for visiting our Comcast Business Support Forums, airguard172. Depending on what password you're trying to reset, resetting your modem's password is pretty easy.

 

If you're trying to reset the password for the Wi-Fi, you can log into the modem using the modems primary gateway LAN address (usually 10.1.10.1)​​​​ by connecting to your modem using an Ethernet cord or a device that's already connected via Wi-Fi. Please keep in mind that resetting your Wi-Fi password from a wirelessly connected device will cause that device to lose connection. You will need to enter the new Wi-Fi password to access your Comcast wireless network.

 

If you're trying to reset the Cusadmin password, you will need to perform a factory reset on the Comcast Business Modem. To hard reset the Comcast Modem, start by using a small object (paper clip or pin) to hold in the reset button on the back of the device. Hold the button for more than 15 seconds to perform a factory reset to restore all factory default settings.) Wait two minutes to allow the modem to completely restart before moving on to the next step. Once Complete, you will be able to access the Comcast Business Modems admin tool using the default log in. Please note that doing so will remove any setting and/or Static IP address you may have had on the modem.

 

If you still need assistance please, send me a private message with your full name and phone number. I'd be more than happy to assist you.

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Re: Router Login Password Reset

Hi, I’m having this issue of
Losing access on Corp network to go to 10.1.10.1
Web browser just says can’t reach.
I tried to factory reset router
And even then connected to 5Ghz WiFi or hardwire to back of router, I still cannot reach the page
At all.
How do I gain access to cusadmin again? I know my credentials but can’t reach the site at all no matter what I try and even resetting the router for 15 seconds
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Official Employee

Re: Router Login Password Reset

I am so sorry to hear that you are having an issue reaching the admin page for the modem. I am also very sorry for the delay in our response. I would love to assist you. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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Visitor

Re: Router Login Password Reset

Hello, I take care of IT here and I forgot our Comcast Business Gateway password for cusadmin user and need to do some port forwarding. I'd rather not factory-reset and lose our settings. Can you reset the password to default "highspeed" ? I can PM our details.. Thank you!

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Official Employee

Re: Router Login Password Reset

Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out. You've absolutely reached the right place, and are in good hands. I will own this Issue for you and ensure that I provide the best help I can today.

 

All I need is your full name, account number (follow link https://xfin.tv/2wl2fs3, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill? Thanks in advance.

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